What if we have to go live without data delivery implemented?

[porta-antiporta]

Thus far it our team has not been able to get in touch with USPS. @jacky chang has asked our team to think through contingencies on how to handle the situation where we are going to be taking in orders but have not touched data delivery.

Brainstorming:

Being able to contact the user after order submission

• Add content to let users know there's a possibility they will have to resubmit
• Add explicit content that without an email, user may need to resubmit their package
• Support outgoing emails to users
• ⛔ Are we able to make outbound phone calls?

Persist data as entered by user

• Unsure if this was already plan of record, but save info as entered by user; not just corrected address from validation API

Stakeholder awareness

• Ensure stakeholders across GSA/TTS & USDS/OMB are aware of risk

[porta-antiporta]

@hartsick i couldn't find an issue in our backlog, so opened this one. if it's a dupe, lmk and i'll move content to the existing one.

[porta-antiporta]

ashley M sent email to effect that without USPS engagement, we are running risk of deliverability issues.

[porta-antiporta]

contact center is NOT going to be included in 1/17 so we cannot make outgoing calls.

[porta-antiporta]

discussion w. @hartsick is that we will be saving info as entered by user (not just corrected address from API).