usnistgov · guyer · Apr 4, 2022 · Apr 2, 2022
diff --git a/README.rst b/README.rst
@@ -65,16 +65,14 @@ they have been modified.
 Support
 -------
 
-You can communicate with the :term:`FiPy` developers and with other
-users via our `mailing list`_ and we welcome you to use the `issue
-tracker`_ for bugs, support requests, feature requests and patch
-submissions <https://github.com/usnistgov/fipy/issues>. We also monitor
-StackOverflow_ for questions tagged with "fipy". We welcome
-collaborative efforts on this project.
+We offer several modes to communicate with the :term:`FiPy` developers and
+with other users.
 
 .. toctree::
 
-   documentation/MAIL
+   documentation/CONTACT
+
+We welcome collaborative efforts on this project.
 
 ------------------------
 Conventions and Notation
@@ -151,9 +149,6 @@ or a
 .. _CTCMS:         http://www.ctcms.nist.gov/
 .. _MSED:          http://www.nist.gov/mml/msed/
 .. _NIST:          http://www.nist.gov/
-.. _issue tracker: https://github.com/usnistgov/fipy/issues
-.. _mailing list:  http://www.ctcms.nist.gov/fipy/documentation/MAIL.html
-.. _StackOverflow: http://stackoverflow.com/questions/tagged/fipy
 
 .. |GitHub|        image:: https://img.shields.io/github/contributors/usnistgov/fipy.svg
 .. _GitHub:        https://github.com/usnistgov/fipy

diff --git a/documentation/CONTACT.rst b/documentation/CONTACT.rst
@@ -0,0 +1,88 @@
+-------
+Contact
+-------
+
+In order to discuss :term:`FiPy` with other users and with the developers,
+we encourage you to use one of the following modes of communication.  We
+monitor all of these, so there is no need to post to more than one of them.
+
+You may want to read the following resource about asking
+effective questions:  http://www.catb.org/~esr/faqs/smart-questions.html
+
+If you are having trouble, we are able to offer much more effective help if
+you provide a `minimal reproducible example
+<https://stackoverflow.com/help/minimal-reproducible-example>`__.
+
+.. _DISCUSSIONS:
+
+GitHub Discussions
+==================
+
+https://github.com/usnistgov/fipy/discussions
+
+Suitable for open-ended conversations, troubleshooting, showing off…
+
+If a discussion highlights a bug or feature request, it’s easy for us to
+migrate :ref:`DISCUSSIONS` to :ref:`ISSUES`.
+
+.. _ISSUES:
+
+GitHub Issues
+=============
+
+https://github.com/usnistgov/fipy/issues
+
+Suitable for bug reports, feature requests, and patch submissions.
+
+StackOverflow
+=============
+
+https://stackoverflow.com/questions/tagged/fipy
+
+Suitable for questions that (probably) have definitive answers ("How do
+I...?").  It doesn’t work so well for back-and-forth conversations, which
+are better suited to :ref:`DISCUSSIONS`.
+
+Mailing List
+============
+
+.. attention::
+
+   The mailing list is deprecated. Please use :ref:`DISCUSSIONS`, instead.
+
+You can sign up for the mailing list by sending a `subscription
+email <mailto:fipy+subscribe@list.nist.gov>`__ to
+<mailto:fipy+subscribe@list.nist.gov>.
+
+Once you are subscribed, you can post messages to the list simply by
+addressing email to <mailto:fipy@list.nist.gov>.
+
+To get off the list, send a message to
+<mailto:fipy+unsubscribe@list.nist.gov>.
+
+Send a message to <mailto:fipy+help@list.nist.gov> to learn other mailing
+list configurations you can change.
+
+The list is hosted as a Google group.  If you are subscribed with a Google
+account, you can interact with the list, configure your subscription, and
+see the archives at https://list.nist.gov/fipy.
+
+List Archive
+------------
+
+https://www.mail-archive.com/fipy@list.nist.gov/
+
+Copies of messages sent to fipy@list.nist.gov are stored at `The Mail Archive`_.
+
+Older messages are archived at https://www.mail-archive.com/fipy@nist.gov/.
+
+(note: we have also historically sent copies to
+http://dir.gmane.org/gmane.comp.python.fipy, but the GMANE_ site now
+appears to be defunct_.)
+
+
+.. _The Mail Archive:   https://www.mail-archive.com
+
+.. _GMANE:    http://gmane.org/
+
+.. _defunct: https://lars.ingebrigtsen.no/2016/07/28/the-end-of-gmane/
diff --git a/documentation/MAIL.rst b/documentation/MAIL.rst
diff --git a/documentation/_themes/nist/contact.html b/documentation/_themes/nist/contact.html
@@ -71,21 +71,9 @@ <h2 class="nist-block__title">NIST Staff</h2>
           <div data-layout-content-preview-placeholder-label="&quot;Contact&quot; field"
           class="nist-block nist-block--contact nist-block--mail">
 
-          <h2 class="nist-block__title">Contact</h2>
-
-                  <div class="nist-field nist-field--label-hidden
-                  nist-field--link-list entity-reference nist-field__items
-                  nist-field--no-margin">
-                      <p>
-                      Join our
-                      <a class="" href="{{ pathto('documentation/MAIL') }}" style="">mailing list</a>,
-                      open an issue at the
-                      <a href="/cgi-bin/redirect.py?url=https://github.com/usnistgov/fipy/issues">tracker</a>,
-                      or ask a question on
-                      <a href="/cgi-bin/redirect.py?url=https://stackoverflow.com/questions/tagged/fipy">StackOverflow</a>.
-                      </p>
-                  </div>
-
+          <h2 class="nist-block__title">
+          <a class="" href="{{ pathto('documentation/CONTACT') }}" style="">Contact</a>
+          </h2>
 
           </div>