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Modify Lansweeper for issue tracking. #237

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adunkman opened this issue Jun 4, 2020 · 3 comments
Closed

Modify Lansweeper for issue tracking. #237

adunkman opened this issue Jun 4, 2020 · 3 comments
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@mmarcotte
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@adunkman
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adunkman commented Jun 4, 2020 •
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As the Product Owner of EF-CMS, so that I can maintain a secure and functioning application, I need to track any defects reported so they can be prioritized and fixed.
@julialeague
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This should include training on how to use the system.

@vickimcfadden vickimcfadden changed the title Create issue tracking system. Modify Lansweeper for issue tracking. Sep 22, 2020
@vickimcfadden
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Related to support plan #238.

@mmarcotte
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LanSweeper has a DAWSON tag and basic workflows for the OIS Team to use. Training for them on how to support the product is tracked with #412 . There is an immense amount of documentation baked into the application. The E-Help position will have access to this; however, the Admissions section will not. Additionally, it is no longer the place we are directing Court Staff to send their issues, and LanSweeper will only be used if a Court user emails the helpdesk instead of the support email.

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@adunkman @mmarcotte @vickimcfadden @julialeague