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When create a custom field with required option from the postman side, so after create custom field not taking required on the when create a ticket from admin and customer end #42

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komal-sh-27 opened this issue Feb 16, 2023 · 0 comments
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Description
When create a custom field with required option from the postman side, so after create custom field not taking required on the when create a ticket from admin and customer end

How to reproduce
Step 1: Create a custom field with postman side like this:

{
"name": "Sample Custom Field",
"agentType": "both",
"fieldType": "text",
"placeholder": "Sample Custom Field Placeholder",
"status": true,
"required": true,
"encryption": false,
"sortOrder": 2,
"dependencies": [{"id": ticketTypeId}]

}

Step 2: Now check on the customer and admin side with create a ticket and submit blank the form so here not showing a required message in create ticket form:

image

Possible Solution
If we using the required field from the postman side so here also taking the required with showing a warning message like this:

image

@komal-sh-27 komal-sh-27 added the Bug Something isn't working label Feb 16, 2023
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