New Release of UVdesk Opensource with PHP 8 | Version 1.0.18

[papnoisanjeev]

When creating a New project:-

Requirement: PHP version 7.3 or greater (Will support PHP 8 as well now).

If you are creating a New Project using command then follow below steps:-

• composer clear-cache
• composer create-project uvdesk/community-skeleton helpdesk-project

When Updating a Existing Project:-

For PHP 8 we have done some changes in core files as well as updated symfony version.

So you need to perform below steps:

Remove composer.lock and vendor folder from your project and replace your composer.json file from here.

Locate path in your project:

• src/Controller/ConfigureHelpdesk.php  open ConfigureHelpdesk.php and replace your ConfigureHelpdesk.php file from here.
   

Locate path in your project:

• src/DataFixtures/AppFixtures.php open AppFixtures.php and replace your AppFixtures.php file from here.
   

Locate path in your project:

• templates/errors/error.html.twig open error.html.twig and replace your error.html.twig file from here.

Copy all translation files from here into translation folder of your project.

Take a backup of below files and folder before running below given command:

swiftmailer.yaml, uvdesk_mailbox.yaml, uvdesk.yaml, translation.yaml, services.yaml (You will find these files under config->packages of your project) public folder of project.

After you upgraded you will need to replace all your above files along with public folder as well with updated project.
 

Finally Run below commands:
 
composer clear-cache
composer require doctrine/doctrine-cache-bundle
php bin/console d:s:u --force
php bin/console assets:install
php bin/console c:c
 
PS: v1.0.17 and v1.0.18 are same just there was a issue while creating project using command in v1.0.17 so we have resolved it and again made a new release (v1.0.18).
 
If Still someone facing any issue we would ❤️ to help you :)

Thank you !!

 

[PeopleInside]

Thanks, for me the new version still generate a fatal error if the error page 404 is showed.
After I click on a link in the 404 page my server give an error and helpdesk turn down.

I do this:
After following all updating instruction given by you I try to load an inexistent URL like https://helpdesk.peopleinside.it/it/dtrtrt
than I click on one of the links in the new 404 page and server get down with a fatal error.

[papnoisanjeev]

@PeopleInside

We have updated zip on offcial site please try with as well once.
https://www.uvdesk.com/en/opensource/

[PeopleInside]

@papnoisanjeev with the FTP version I get this

[papnoisanjeev]

@PeopleInside

open src folder in your project and you will see two files with same name kernel.php
Remove one of them.

Finally clear your project cache and make a try again.

[PeopleInside]

@papnoisanjeev done, deleted one of the two kernel.php file, cleared cache but issue on prod still persist.

[PeopleInside]

#495 (comment)

[papnoisanjeev]

@PeopleInside

ok then wait we will test it on our server with latest release if issue persist with project itself or not.
On localhost it is working fine.

[PeopleInside]

@papnoisanjeev I cannot do nothing else than wait.

I am able to reproduce the issue on upgrading but also on new install from Softaculous.
I'm running Webuzo panel developed by the Webuzo team at Softacolous and they has been stressed by me about this issue: they tested and told they are able to reproduce the issue also on CPanel so the issue is from UVdesk on what they said.

Also I have no issue with UVdesk 1.0.16, no issue with Wordpress and any other PHP application that I run.

[PeopleInside]

Isn't curios I get this issue only on prod mode?
As always dev mode seems have no issues... why I'm asking...
I cannot run the help desk on dev mode for security reason.

[papnoisanjeev]

@PeopleInside

Isn't curios I get this issue only on prod mode?

We will surely fix it once we reproduce this on our server with prod mode.

[papnoisanjeev]

@PeopleInside

We have given you the project link for our live server (with php version 7.4.13) with latest release of project with prod mode.
Hope you are not facing any issue during testing.

If any please report back to us we will surely fix it.

[PeopleInside]

@papnoisanjeev thanks for the help.
The link provided by you works.

I'm really shocked by how my experience with Webuzo support is going,
now I will continue to asking help to the Webuzo team.

Sorry...