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Installation is freezing on Windows #3653

Closed
2 tasks done
vittau opened this issue May 10, 2019 · 14 comments
Closed
2 tasks done

Installation is freezing on Windows #3653

vittau opened this issue May 10, 2019 · 14 comments
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👆 Is Upstream Issue is the fault of something Hyper uses and not Hyper itself

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@vittau
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vittau commented May 10, 2019 •
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  • I am on the latest Hyper.app version
  • I have searched the issues of this repo and believe that this is not a duplicate
  • OS version and name: Windows 10 Pro
  • Hyper.app version: 3.0.2
  • Link of a Gist with the contents of your .hyper.js: N/A
  • Relevant information from devtools (CMD+ALT+I on macOS, CTRL+SHIFT+I elsewhere): N/A
  • The issue is reproducible in vanilla Hyper.app: Is Vanilla

Issue

Installation freezes, and I have to kill the installer. This is the SquirrelSetup.log file:

2019-05-10 15:42:28> Program: Starting Squirrel Updater: --createShortcut=Hyper.exe 2019-05-10 15:42:28> ApplyReleasesImpl: About to create shortcuts for Hyper.exe, rootAppDir C:\Users\USER_NAME\AppData\Local\hyper 2019-05-10 15:42:28> ApplyReleasesImpl: Creating shortcut for Hyper.exe => C:\Users\USER_NAME\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ZEIT, Inc.\Hyper.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: About to save shortcut: C:\Users\USER_NAME\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ZEIT, Inc.\Hyper.lnk (target C:\Users\USER_NAME\AppData\Local\hyper\Hyper.exe, workingDir C:\Users\USER_NAME\AppData\Local\hyper\app-3.0.2, args , toastActivatorCSLID 14dbdf74-b304-5c48-8cae-8e83d982ebd9) 2019-05-10 15:42:28> ApplyReleasesImpl: Creating shortcut for Hyper.exe => C:\Users\USER_NAME\Desktop\Hyper.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: About to save shortcut: C:\Users\USER_NAME\Desktop\Hyper.lnk (target C:\Users\USER_NAME\AppData\Local\hyper\Hyper.exe, workingDir C:\Users\USER_NAME\AppData\Local\hyper\app-3.0.2, args , toastActivatorCSLID 14dbdf74-b304-5c48-8cae-8e83d982ebd9) 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Adobe Lightroom.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Content Manager.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Firefox.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: foobar2000.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Spotify.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Steam Client Bootstrapper.lnk 2019-05-10 15:42:28> ApplyReleasesImpl: Examining Pin: Visual Studio Code.lnk 2019-05-10 15:48:48> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:48:48> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:48:48> CheckForUpdateImpl: Generated new staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 15:48:48> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:48:48> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 15:49:07> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:49:07> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:49:07> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 15:49:07> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:49:07> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 15:52:55> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:52:55> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:52:55> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 15:52:55> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:52:55> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 15:55:46> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:55:46> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:55:46> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 15:55:46> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 15:55:46> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 16:00:12> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:00:13> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:00:13> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 16:00:13> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:00:13> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 16:01:55> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:01:55> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:01:55> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 16:01:55> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:01:55> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64 2019-05-10 16:03:49> Program: Starting Squirrel Updater: --checkForUpdate https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:03:49> Program: Fetching update information, downloading from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:03:49> CheckForUpdateImpl: Using existing staging user ID: a3a07775-9d82-5e40-b79a-ab16f7b416a1 2019-05-10 16:03:49> CheckForUpdateImpl: Downloading RELEASES file from https://releases.hyper.is/update/win32/3.0.2 2019-05-10 16:03:49> FileDownloader: Downloading url: https://releases.hyper.is/update/win32/3.0.2/RELEASES?id=hyper&localVersion=3.0.2&arch=amd64

It does seem that Hyper is working afterwards, though. I'm not sure if everything is 100% correct yet.
Hyper was NOT added to Add and Remove Programs in Windows.
@vittau
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vittau commented May 10, 2019

After rebooting the machine and trying again, it seems to have installed successfully. Now I can't reproduce the bug anymore...

@WarrenSchultz
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WarrenSchultz commented May 14, 2019 •
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I've run into this issue just now as well. A reboot didn't fix it, I'm going to let it churn a while and see if that helps.

Edit:
Running Hyper once the icon appeared on the desktop during install worked. Once I rebooted, it still functioned. The installer never successfully finished however, so I'm not sure what else is amiss.

@elit69
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elit69 commented May 15, 2019

The installer never finished. I can even run Hyper while install hanging. Something wrong with the update.exe.

@kothru kothru mentioned this issue May 18, 2019
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@WarrenSchultz
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Not sure about the others, but the uninstall option by right-clicking in the Win10 start menu also does not function.

@Clemens-E
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Can reproduce, Installer loads forever, but I can open the App already

@cantorsdustbunnies
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Having this issue as well. Installer hangs, but program runs as expected from desktop.

@LaysDragon
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LaysDragon commented May 29, 2019 •
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same here installer just hang as the half of progress.not sure what happen
image

@CodeBrotha
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CodeBrotha commented Jul 25, 2019 •
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Same issue here.

I now only install Hyper through choco package manager for Windows (https://chocolatey.org) as the executable installer does not work.

@Stankye
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Stankye commented Aug 19, 2019

Install log: https://pastebin.com/ZGg5VRE3

Frozen at 50%, deleting hyper folder and squirrel setup folder does not fix the issue.

@matthewhilton
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matthewhilton commented Aug 28, 2019 •
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This has started happening to me after a windows update. I am currently on Windows 10 Version 10.0.18362 Build 18362. I already had hyper installed, but after the update it no longer worked. I (force) uninstalled hyper and tried installing Hyper 3.0.2. The install gets to about halfway, then does not go any further, during this there is an empty command prompt open. When forced closed, the command prompt closes and hyper starts.

However, when hyper starts, it is unusable (empty black screen) and a normal command prompt opens in the background that works just as a normal command prompt, opening to where hyper would have opened it it has loaded properly. I suspect it is something to do with the terminal emulator Hyper uses.
Trying to uninstall does the same thing, opening an empty terminal and not uninstalling.

Hyper 3.0.0 also does the exact same.
I just downgraded to Hyper 2.1.1 and everything works and installs fine now.

Squirrel update log for installing 3.0.2: https://pastebin.com/rc7JgYLd

@Zoltanpetrik
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I had the same issue, but while looking for a reason / fix for like 15 minutes finally the installer finished properly. I believe some kind of timeout might have happened.

@Stanzilla Stanzilla added the 👆 Is Upstream Issue is the fault of something Hyper uses and not Hyper itself label Oct 10, 2019
@Stanzilla
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Not a Hyper issue.

@sayedibnmasud
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I am facing the same issue.

Not a Hyper issue.

What is causing it then?

@Stanzilla
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electron builder

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