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ombuddy training #20
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See the International Ombudsman Association. IOA has several resources, including the IOA Code of Ethics, the IOA Standards of Practice (both in several languages) and professional development resources. The MIT Ombuds Office has a list of professional links, though with an academic bias. |
@TzviyaSiegman @wareid @RachelComerford to review and assess whether documents are worth passing on to others. |
I'll take Standards of Practice and the Best Practices Guide to start. |
I am reviewing the MIT list of professional links. Many of these are lists of books and articles to purchase, but some are valuable even just to see what's listed. For example, Columbia University identifies many resources for students and staff within the university, the city, and state, as well as many self-help tools such as a guide to having difficult conversations. |
I'll start looking through some of these, with a particular view to understanding from a Chair's perspective how to maintain a positive work environment, and hopefully avoid needing to use the services of an Ombuddy. |
My "Summary"
Standards of Practice: |
Thanks @RachelComerford I like this list. I note that when/if we formalize this, we will need to replace all current Ombuddies because they all have conflicts with 1.2. |
Proposals for revision to ombuddy process should be submitted to https://github.com/w3c/PWETF/blob/master/PWE.html |
Thanks Ralph and Rachel for pulling in best practices from IOA, and others for reviewing these. While we're talking about Ombuddies training practices, one of the other questions I have been wondering about -- particularly in light of Jeff's comment above about needing to replace current Ombuddies due to conflicts with 1.2 -- is how the selection process for Ombuddies should be conducted. I'm wondering if you came across any relevant selection criteria or qualifications among the IOA materials. In early PWETF discussions some people had envisioned an ombuds selection process based on a popular vote or nomination process, but we then realized that that could have unintended consequences. Eventually W3C decided to make appointments partly by organizational role; however since then an IOA member alerted me to the likely conflict of interest issue. Did you see anything about selection criteria in the materials? If not, I'd be happy to pass along an inquiry about that.
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I'll do a second scan of the materials and see if I can find anything - in the meantime, I left that requirement out of the PR and we can consider it for inclusion later if we want to. |
Raised at TPAC 2018: Ombuddies received little or no training and there is no maintenance training. If ombuds are to provide support and solutions, they must be trained,
@brewerj mentioned an ombuds organization that might offer training and support materials. Please provide information here or to W3M.
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