The repository contains the average customer support response times for 60+ bitcoin exchanges around the world, measured during the month of June 2020.
This information is also available in a Google Sheet.
- A response time of 0 means that we received a reply the same day.
- Proof of correspondence with each exchange is available in the correspondence folder.
| Name | URL | Service area | Date contacted | Response time (days) |
|---|---|---|---|---|
| AnyCoin Direct | https://anycoindirect.eu/ | Europe | 6/4/2020 | 1 |
| ArgenBTC | https://argenbtc.com/ | Argentina | 6/4/2020 | 0 |
| Binance Jersey | https://www.binance.je/en | Europe | 6/4/2020 | 1 |
| Binance Singapore | https://www.binance.sg/en | Singapore | 6/4/2020 | 1 |
| Binance Uganda | https://www.binance.co.ug/en | Uganda | 6/4/2020 | 1 |
| bitbank | https://www.bitbank.com/ | Japan | 6/4/2020 | 1 |
| BitBay | https://bitbay.net/en | Poland | 6/4/2020 | 1 |
| Bitbuy | https://bitbuy.ca/ | Canada | 6/4/2020 | 1 |
| Bitcoin.de | https://www.bitcoin.de/en | Europe | 6/8/2020 | 0 |
| Bitex | https://bitex.la/ | Argentina | 6/8/2020 | 11 |
| bitFlyer | https://bitflyer.com/ | Worldwide | 6/8/2020 | 0 |
| Bithumb | https://www.bithumb.com/ | South Korea | 6/8/2020 | 5 |
| BitOasis | https://bitoasis.net/en/home | Middle East | 6/4/2020 | 1 |
| BitPanda | https://www.bitpanda.com/en | Europe | 6/4/2020 | 1 |
| Bitquick | https://bitquick.co/ | P2P | 6/4/2020 | 1 |
| Bits of Gold | https://www.bitsofgold.net/ | Israel | 6/4/2020 | 3 |
| Bitso | https://bitso.com/ | Mexico | 6/4/2020 | 8 |
| Bitstamp | https://www.bitstamp.net/ | Worldwide | 6/4/2020 | 1 |
| Bittrex | https://global.bittrex.com/ | United States | 6/4/2020 | 1 |
| Bittylicious | https://bittylicious.com/ | United Kingdom | 6/4/2020 | 1 |
| Bitvavo | https://bitvavo.com/en | Europe | 6/4/2020 | 1 |
| BL3P | https://bl3p.eu/ | Europe | 6/4/2020 | 1 |
| Brasil Bitcoin | https://brasilbitcoin.com.br/ | Brazil | 6/4/2020 | 1 |
| Btcbox | https://www.btcbox.co.jp/ | Japan | 6/4/2020 | 1 |
| Buda | https://buda.com/ | South America | 6/8/2020 | 0 |
| Canadian Bitcoins | https://www.canadianbitcoins.com/ | Canada | 6/5/2020 | 0 |
| Coinbase | https://www.coinbase.com/ | Worldwide | 6/8/2020 | 0 |
| Coinberry | https://www.coinberry.com/ | Canada | 6/5/2020 | 0 |
| CoinCorner | https://www.coincorner.com/ | United Kingdom | 6/5/2020 | 0 |
| Coinfloor | https://www.coinfloor.co.uk/ | United Kingdom | 6/5/2020 | 4 |
| CoinJar | https://www.coinjar.com/au/ | Australia | 6/5/2020 | 3 |
| Coinmama | https://www.coinmama.com/ | Worldwide | 6/5/2020 | 0 |
| Coinone | https://coinone.co.kr/ | South Korea | 6/8/2020 | 2 |
| Coinsmart | https://www.coinsmart.com/ | Canada | 6/5/2020 | 0 |
| CoinSpot | https://www.coinspot.com.au/ | Australia | 6/5/2020 | 1 |
| CoinTree | https://www.cointree.com/ | Australia | 6/8/2020 | 2 |
| Cryptobuyer | https://cryptobuyer.io/en/ | Venezuela | 6/5/2020 | 2 |
| Digital Surge | https://digitalsurge.com.au/ | Australia | 6/6/2020 | 1 |
| Foxbit | https://foxbit.com.br/ | Brazil | 6/6/2020 | 2 |
| Gemini | https://gemini.com/ | United States | 6/6/2020 | 0 |
| HardBlock | https://www.hardblock.com.au/ | Australia | 6/6/2020 | 1 |
| Independent Reserve | https://www.independentreserve.com | Australia | 6/6/2020 | 0 |
| Indodax | https://indodax.com/en/ | Indonesia | 6/6/2020 | 0 |
| itBit | https://www.itbit.com/ | United States | 6/6/2020 | 2 |
| Karsha | https://karsha.biz/ | Middle East | 6/6/2020 | 0 |
| Kiwi-coin | https://kiwi-coin.com/ | New Zealand | 6/6/2020 | 1 |
| Koinim | https://koinim.com/ | Turkey | 6/6/2020 | 0 |
| Korbit | https://www.korbit.co.kr/ | South Korea | 6/6/2020 | 2 |
| Kraken | https://www.kraken.com/ | Worldwide | 6/8/2020 | 0 |
| Kriptomat | https://kriptomat.io/ | Europe | 6/6/2020 | 0 |
| Kuna | https://kuna.io/ | Ukraine | 6/6/2020 | 0 |
| Local Bitcoins | https://localbitcoins.com/ | P2P | 6/6/2020 | 3 |
| Luno | https://luno.com/ | "Africa, Asia" | 6/6/2020 | 5 |
| Mercado Bitcoin | https://www.mercadobitcoin.com.br/ | Argentina | 6/8/2020 | 0 |
| Paxful | https://paxful.com/ | P2P | 6/6/2020 | 1 |
| Paymium | https://www.paymium.com/?lang=en | Europe | 6/6/2020 | 2 |
| Ripio | https://www.ripio.com/ar | Argentina | 6/8/2020 | 11 |
| SatoshiTango | https://www.satoshitango.com/en/ | Argentina | 6/6/2020 | 6 |
| Shakepay | https://shakepay.co/ | Canada | 6/8/2020 | 0 |
| The Rock Trading | https://www.therocktrading.com/ | Europe | 6/6/2020 | 0 |
| Volabit | https://www.volabit.com/en | Mexico | 6/8/2020 | 4 |
| Walltime | https://walltime.info/index_pt.html#!home | Brazil | 6/6/2020 | 2 |
| Mean | 1.63 |