www.zenius.net - video doesn't play

[webcompat-bot]

URL: https://www.zenius.net/c/3926/usaha-latihan-soal
Browser / Version: Firefox 45.0
Operating System: Windows 7
Problem type: Video doesn't play

Steps to Reproduce

1. Navigate to: https://www.zenius.net/c/3926/usaha-latihan-soal
2. …

Expected Behavior:

Actual Behavior:

[miketaylr]

This is an HLS/m3u8 problem. https://bugzilla.mozilla.org/show_bug.cgi?id=941351

[miketaylr]

Now that we support HLS, we should try to understand why this doesn't work. When I tested, I got a message "fp error: 4 undefined".

[reinhart1010]

I got this from the video player:
<div id="contents" data-is-mbr="false" data-is-flash="true" data-is-ios="false" data-content-page-sess-id="">
I believe that they use some UA detection to find appropriate video formats for specific web browsers.

Anyway they use Flowplayer 3.2.13.
https://www.zenius.net/assets/js/flowplayer-3.2.13.min.js

[karlcow]

which says:

---

Android / iOS users are recommended to use HTML5 when in trouble with Flash.
Users of laptop / desktop PCs with Google Chrome browser, Microsoft Edge, and Safari are advised to use HTML5 in case of Flash problems.
Users of laptops / desktop PCs with Mozilla Firefox browser are recommended to use Flash when problematic with HTML5.

• make sure your browser version is up to date
  If you are still having problems playing the video please help to fill out the form here so we can fix it.

---

On Firefox desktop if I force the user agent to be chrome, the video is working. So this bad user agent sniffing, but as @reinhart1010 mentioned they are using an old version: 3.2.13

The current release https://github.com/flowplayer/flowplayer/releases is 7.2.6

Probably just updating to the latest version will fix the issue.
There is no major issue about HLS/Firefox on their issue tracker.

[karlcow]

https://www.zenius.net/contact Contact page
They are also on github @zeniuseducation

Maybe @arifian can help us find the right person in the company to fix this issue.

[softvision-oana-arbuzov]

The issue has been fixed. The video plays both HTML5 and Flash.

Tested with:
Browser / Version: Firefox Nightly 68.0a1 (2019-08-21)
Operating System: Windows 10 Pro