id.logi.com - site is not usable

[rzippo]

URL: https://id.logi.com/index.html?redirect_uri=https://logitech.zendesk.com/access/jwt&client_id=f4cbf5f1-8df3-4e7b-95dd-98e7c1f84e5e&response_type=token&locale=it&return_to=https://support.logi.com/hc/it

Browser / Version: Firefox 71.0
Operating System: Windows 10
Tested Another Browser: Yes

Problem type: Site is not usable
Description: The login form does not load/display
Steps to Reproduce:
This is the login page for Logitech Support.
Go to https://support.logi.com/hc then "Sign In" on the top right.

This page loads correctly on Google Chrome.
Screenshot

Browser Configuration

• None

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[softvision-oana-arbuzov]

Thanks for the report, but I'm not able to reproduce the issue. For me the login form loads using the provided URL but also from https://support.logi.com/hc page.

I was able to successfully sign into my account.

Tested with:
Browser / Version: Firefox Nightly 73.0a1 (2020-01-05)
Operating System: Windows 10 Pro

@rzippo could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

[rzippo]

I tested with a clean profile, and indeed it worked.
I then tried adding my extensions and cookies on the clean profile to reproduce, and the culprit was the Facebook Container extension.

With only this extension on a clean profile, the site breaks with this console message:
Loading failed for the <script> with source “https://connect.facebook.net/en_GB/sdk.js”.

[softvision-oana-arbuzov]

Thanks @rzippo for further investigation and finding the culprit.

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