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Have you checked a bug report doesn't already exist?
Yes, I have checked the existing bug reports.
What happened?
When I clicked to "Scan Users" I got a 500 error. Logging into Plex shows the server completely missing from my account. Restarting the Plex server fixes the issue. After disabling my Guest user, the issue seems to have fixed itself. I haven't scanned again, but it could just be an issue with me having a picture on my account.
Virtualisation
Unraid
What operating system are you seeing the problem on?
Windows
What browsers are you seeing the problem on?
Chrome
Project Location
Local
Bug Description
When I clicked to "Scan Users" I got a 500 error. Logging into Plex shows the server completely missing from my account. Restarting the Plex server fixes the issue. After disabling my Guest user, the issue seems to have fixed itself. I haven't scanned again, but it could just be an issue with me having a picture on my account.
Steps to Reproduce
Scan Users with Guest account enabled
Relevant Log Output
�[32m06:59:35�[0m �[1;30mERROR�[0m �[31mException on /api/users/310486303/profile-picture [GET]�[0m
Traceback (most recent call last):
File "/usr/local/lib/python3.12/site-packages/flask/app.py", line 1484, in full_dispatch_request
rv =self.dispatch_request()
^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask/app.py", line 1469, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask_restx/api.py", line 404, in wrapper
resp = resource(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask/views.py", line 109, in view
return current_app.ensure_sync(self.dispatch_request)(**kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask_restx/resource.py", line 46, in dispatch_request
resp = meth(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask_jwt_extended/view_decorators.py", line 170, in decorator
return current_app.ensure_sync(fn)(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask_caching/__init__.py", line 399, in decorated_function
rv = self._call_fn(f, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/flask_caching/__init__.py", line 175, in _call_fn
return ensure_sync(fn)(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/wizarr/backend/api/routes/users_api.py", line 52, in get
picture = global_get_user_profile_picture(user_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/wizarr/backend/helpers/universal.py", line 238, in global_get_user_profile_picture
return get_plex_profile_picture(user_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/wizarr/backend/helpers/plex.py", line 318, in get_plex_profile_picture
user = get_plex_user(user_id=user_id, server_api_key=server_api_key, server_url=server_url)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/wizarr/backend/helpers/plex.py", line 220, in get_plex_user
response: MyPlexUser =plex.myPlexAccount().user(user_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/plexapi/myplex.py", line 659, in user
raise NotFound(f'Unable to find user {username}')
plexapi.exceptions.NotFound: Unable to find user 310486303
�[32m06:59:35�[0m �[1;30mINFO�[0m 127.0.0.1 - - [2024-03-24 06:59:35] "GET /api/users/310486303/profile-picture HTTP/1.0" 500 383 1.088817
The text was updated successfully, but these errors were encountered:
Just tested again, and it happened this time with no 500 error. The sever is completely removed from my dashboard. I have to restart Plex for it to show up again.
Are you using the latest release?
Have you checked a bug report doesn't already exist?
What happened?
When I clicked to "Scan Users" I got a 500 error. Logging into Plex shows the server completely missing from my account. Restarting the Plex server fixes the issue. After disabling my Guest user, the issue seems to have fixed itself. I haven't scanned again, but it could just be an issue with me having a picture on my account.
Virtualisation
Unraid
What operating system are you seeing the problem on?
Windows
What browsers are you seeing the problem on?
Chrome
Project Location
Local
Bug Description
When I clicked to "Scan Users" I got a 500 error. Logging into Plex shows the server completely missing from my account. Restarting the Plex server fixes the issue. After disabling my Guest user, the issue seems to have fixed itself. I haven't scanned again, but it could just be an issue with me having a picture on my account.
Steps to Reproduce
Relevant Log Output
The text was updated successfully, but these errors were encountered: