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[GlobalStep - WooCommerce 4.5.2] "Add Contact Form" button is non-functional for "Product Short Description". #27703

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gglobalstep opened this issue Sep 17, 2020 · 1 comment
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focus: product Issues related to product or product page. plugin: woocommerce Issues related to the WooCommerce Core plugin. priority: normal The issue/PR is of normal priority—not many people are affected or there’s a workaround, etc. team: Kirigami & Origami WC Store Editing (FSE) type: bug The issue is a confirmed bug.

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@gglobalstep
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gglobalstep commented Sep 17, 2020

Bug Description:

"Add Contact Form" button is non-functional for "Product Short Description".

Environment:

Windows 10, Mac Mojave:10.14.6 (18G103)
Browser: Chrome(Version 85.0.4183.83 (64-bit))
Firefox(Version 80.0.1)(64-bit)
Safari(Version 13.1.1)

Steps To Reproduce:

  1. Create a Jurassic Ninja test site
  2. Install and Activate WooCommerce, Query Monitor and WooCommerce Beta Tester Plugin.
  3. Click on "Run the Setup Wizard"
  4. Complete the on Boarding process.
  5. Select one of the theme e.g.: StoreFront.
  6. On WooCommerce Service Page, Select "Yes Please"
  7. On WooCommerce Dashboard, go to Products.
  8. Create a Simple Product and in product edit view click on "Add Contact Form" button for "Product Short Description"
  9. Observe that "Add Contact Form" button is non-functional for "Product Short Description"

Note:
a. When user clicks on "Add Contact Form" button for "Main Product Description", it adds the contact form under "Product Short Description"
b. User is allowed to add multiple contact form by clicking on "Add Contact Form " button.

Actual Result:

"Add Contact Form" button is non-functional for "Product Short Description"

Expected Result:

"Add Contact Form" button should be functional for "Product Short Description"

Artifacts:

#27703.zip

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.
``` ` ### WordPress Environment ###

WordPress address (URL): https://critical-pine.jurassic.ninja
Site address (URL): https://critical-pine.jurassic.ninja
WC Version: 4.5.2
REST API Version: ✔ 4.5.2
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.46 (Unix) OpenSSL/1.0.2g
PHP Version: 7.4.10
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.31-0ubuntu0.16.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 3.78MB
Database Data Size: 2.35MB
Database Index Size: 1.43MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 1.48MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 1
feedback: 3
page: 12
post: 2
product: 2
product_variation: 2
revision: 5
shop_order: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (7)

Query Monitor: by John Blackbourn – 3.6.4
Companion Plugin: by Osk – 1.17
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Jetpack by WordPress.com: by Automattic – 8.9.1
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Beta Tester: by WooCommerce – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2

Inactive Plugins (2)

Akismet Anti-Spam: by Automattic – 4.1.6
Hello Dolly: by Matt Mullenweg – 1.7.2

Dropin Plugins (1)

db.php: Query Monitor Database Class

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 2.7.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

Action Scheduler

Complete: 4
Oldest: 2020-09-17 06:53:19 +0000
Newest: 2020-09-17 08:59:26 +0000

`

</details>
@juliaamosova
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Hi @gglobalstep,

Thank you for taking the time to report this bug, we really appreciate your help. I can reproduce it on my end.

Please see gif below documenting my experience:

We won’t be able to include this fix in the upcoming release due to the lower priority of this issue compared to others reported. We’re going to add it to our backlog so we can include it in our planning for one of our future releases.

@juliaamosova juliaamosova added focus: product Issues related to product or product page. priority: normal The issue/PR is of normal priority—not many people are affected or there’s a workaround, etc. type: bug The issue is a confirmed bug. labels Dec 29, 2020
@ObliviousHarmony ObliviousHarmony added the plugin: woocommerce Issues related to the WooCommerce Core plugin. label Feb 21, 2022
@rrennick rrennick added the team: Mothra WC Merchants activation and store management label Oct 27, 2023
@louwie17 louwie17 added team: Kirigami & Origami WC Store Editing (FSE) and removed team: Mothra WC Merchants activation and store management labels Aug 14, 2024
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Labels
focus: product Issues related to product or product page. plugin: woocommerce Issues related to the WooCommerce Core plugin. priority: normal The issue/PR is of normal priority—not many people are affected or there’s a workaround, etc. team: Kirigami & Origami WC Store Editing (FSE) type: bug The issue is a confirmed bug.
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