wdesk

Available in https://wordpress.org/plugins/wdesk

Screenshots

Support

Environment

• Wordpress > 5.0
• PHP > 7.0
• Git clone main
• New branch 'feature/fix/update feature/update-name short description'

Structure

• wdesk
  • admin (Admin panel pages)
    • [page_name]
      • [page_name.php] (Calls nedded documents)
      • [html.php] (Logic goes here)
  • languages (Internationalization)
    • wdesk.pot (Main file to generate new internationalizations or update existing ones)
    • wdesk-pt_BR.po (.po and .mo are automatically generated using Poedit)
    • wdesk-pt_BR.mo
  • script (Backend scripts)
    • helpers (.csv download, notify user, tiny helpers)
    • functions (Long functions with many parameters usually related to table operations "CRUD" as tickets and users)
  • shortcode (All shortcodes)
    • components (Stringified HTML of shortcodes)
      • scripts (Stringified JS of shortcodes)
      • styles (Stringified CSS of shortcodes)
      • [component_name.php]
    • [shortcode_name.php] (Call nedded components) shortcode.php (Registers all shortcodes)
  • index.php (Main Wordpress plugin file)
  • readme.txt (Wordpress online plugin page configuration file)

Shortcodes

• wdesk_guest (Create ticket as a guest)
• wdesk_access (Sign-in, Log-in and Recover)
• wdesk_log_in (Log-in form)
• wdesk_sign_in (Sign-in form)
• wdesk_recover (Recover user password)

Internationalization

• wp i18n make-pot . languages/wdesk.pot --slug=wdesk
• Or use languages/wdesk.pot
• Poedit
• New branch 'add/fix/update language-name_variant short description'

Progress

• Improve prototype
  • Add guest users using tokens
  • Remove serialized in the DB
  • Remove main script from frontend
  • INSERT wdesk_settings example data IF NOT EXIST
  • Replace wdesk_settings for get_option
• Refactor frontend/script and frontend.php
  • Padronize variables and function names
  • Replace colspan by css
• Improve security
  • Replace cookies by session
  • Refactor urlparams
  • Use token with id
    • Token expires
  • Refactor security
    • Access token instead of session password

Features

• Usability improvement
  • Download ticket as .csv
  • Ticket notes
  • Search and filter
  • Last update
  • Tags
  • Department email
  • Rich text
• Add more customization and tools
  • Date format
  • Ban emails
  • Ban email providers
  • Reports
  • Max subject, thread
  • Autoclose