Maintenance: Update translation pot

locale/user-docs.pot

@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents) \n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2022-05-31 15:56+0200\n"
+"POT-Creation-Date: 2022-06-09 13:17+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -1540,18 +1540,46 @@ msgid "“Internal” messages are outlined with a salmon border, and **can only
 msgstr ""
 
 #: ../basics/service-ticket/follow-up.rst:102
-msgid "🔥 Keeping an eye on escalations"
+msgid "Using quotation"
 msgstr ""
 
 #: ../basics/service-ticket/follow-up.rst:104
+msgid "In many cases you'll want to quote earlier text of your customer. This is important because especially on long conversations your opponent will easily loose track."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:108
+msgid "Referencing on earlier written text helps greatly to keep context and track of things. By default Zammad adds no whole quote body (this can be changed by your administrator)."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:112
+msgid "No matter if the whole quotation is active or not, you can always mark the text you want to reference and press *reply* or *reply all* after. This will cause Zammad to add the marked text as quote to the editor. You can break up quotations by using enter."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:119
+msgid "This function is limited to one article per operation. The article has to be of type *communication* (thus have a *reply* button) to function."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:127
+msgid "Screencast showing text being marked and quoted after pressing reply"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:127
+msgid "Mark, press reply and work with quoted text!"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:130
+msgid "🔥 Keeping an eye on escalations"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:132
 msgid "**🧐 Huh? I can't see escalation timestamps!**"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:106
+#: ../basics/service-ticket/follow-up.rst:134
 msgid "SLAs are optional and require configuration by your instance administrator. Administrators can learn more `about SLAs in our admin documentation`_."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:112
+#: ../basics/service-ticket/follow-up.rst:140
 msgid "On the top of every ticket being applicable for SLA escalations, you'll find two dates next to the ticket number. By hovering the escalation date, Zammad will display all upcoming escalation times based on the SLA configuration."
 msgstr ""
 
@@ -1560,27 +1588,27 @@ msgid "Screencast showing agent hovering the escalation time and receiving\n"
 "a more detailed escalation information"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:124
+#: ../basics/service-ticket/follow-up.rst:152
 msgid "**🙅 I’m working here!**"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:126
+#: ../basics/service-ticket/follow-up.rst:154
 msgid "Every once in a while, two agents may have the same ticket open at the same time. When this happens, things can get messy fast: customers may receive conflicting responses on the same issue from both agents; or, changes made by one agent may be accidentally undone by the other."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:135
+#: ../basics/service-ticket/follow-up.rst:163
 msgid "To keep things under control, Zammad will alert you to potential conflicts by displaying an avatar in the lower-lefthand corner for every agent that has that ticket open."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:140
+#: ../basics/service-ticket/follow-up.rst:168
 msgid "Be sure to communicate with your colleagues to prevent these problems before they arise."
 msgstr ""
 
 #: ../basics/service-ticket/follow-up.rst:0
 msgid "Ticket conflict alert"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:147
+#: ../basics/service-ticket/follow-up.rst:175
 msgid "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket."
 msgstr ""
 
@@ -1613,7 +1641,7 @@ msgid "Highlighting Ticket Text"
 msgstr ""
 
 #: ../basics/service-ticket/settings.rst:39
-msgid "Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are **not** visible to other agents.)"
+msgid "Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are visible to other agents.)"
 msgstr ""
 
 #: ../basics/service-ticket/settings.rst:46