Switch to Zammad 6.2.

advanced/keyboard-shortcuts.rst

@@ -4,45 +4,135 @@ Keyboard Shortcuts
 ==================
 
 Zammad supports a wide array of keyboard shortcuts to expedite your workflow as
-an expert user.
+an expert user. But don't be afraid, you don't have to remember all of them.
+
+.. tip:: **🤓 Have a look here to find the keyboard shortcuts**
+
+   Click on your avatar at the bottom of the main menu to access the
+   **keyboard shortcuts cheat sheet**.
+
+   .. figure:: /images/advanced/profile-shortcuts.png
+      :alt: User submenu
+      :align: center
+      :scale: 85%
+
+   Alternately, open it with one of the shortcuts below:
+
+      * ``ctrl`` + ``shift`` + ``h`` (on Linux and Windows)
+      * ``cmd`` + ``ctrl`` + ``shift`` + ``h`` (on macOS)
+
+This will open an overview of available keyboard-shortcuts as in the following
+screenshot:
 
 .. figure:: /images/advanced/keyboard-shortcuts.png
    :alt: Keyboard shortcut cheat sheet
    :align: center
    :scale: 85%
 
-   The keyboard shortcut cheat sheet on Windows.
+   The keyboard shortcut cheat sheet.
 
-.. tip:: **🖱️ UI Protip**
 
-   Click on your avatar at the bottom of the main menu to access the
-   **keyboard shortcuts cheat sheet**.
-
-   .. figure:: /images/extras/profile-and-settings/profile-and-settings.png
-      :alt: User submenu
-      :align: center
-      :scale: 85%
-
-   Alternately, bring it up with one of the shortcuts below
-   (shortcut-ception!)
-
-      * ``Ctrl`` + ``Shift`` + ``H`` (on Windows)
-      * ``Ctrl`` + ``Shift`` + ``H`` (on Linux)
-      * ``Cmd`` + ``Ctrl`` + ``Shift`` + ``H`` (on macOS)
+List of Available Keyboard Shortcuts
+------------------------------------
+
+Navigation
+^^^^^^^^^^
+
+====================================  ===================================================
+Key / key combination                       Function
+====================================  ===================================================
+``shift`` + ``ctrl`` + ``d``          Show dashboard
+``shift`` + ``ctrl`` + ``o``          Show overviews
+``shift`` + ``ctrl`` + ``s``          Trigger the search
+``shift`` + ``ctrl`` + ``a``          Open notifications
+``shift`` + ``ctrl`` + ``n``          Create a new ticket
+``shift`` + ``ctrl`` + ``e``          Log out
+``shift`` + ``ctrl`` + ``h``          Show list of shortcuts
+``shift`` + ``ctrl`` + ``w``          Close current tab
+``shift`` + ``ctrl`` + ``tab``        Show next tab
+``shift`` + ``ctrl`` + ``shift+tab``  Show previous tab
+``shift`` + ``ctrl`` + ``return``     Confirm/submit in dialogs
+``↑`` / ``↓``                         Move selection/cursor up and down
+``←`` / ``→``                         Move selection/cursor left and right
+``enter``                             Select item / confirm
+``shift`` + ``ctrl`` + ``.``          Copy current object number (e.g. ticket number)
+``shift`` + ``ctrl`` + 2x ``.``       Add the title of the object to the number
+``shift`` + ``ctrl`` + 3x ``.``       Add the object link URL to the number and title
+====================================  ===================================================
+
+
+Translations
+^^^^^^^^^^^^
+Note: you need to have admin permissions to use this.
+
+====================================  ================================================
+Key / key combination                       Function
+====================================  ================================================
+``shift`` + ``ctrl`` + ``t``          Enable or disable the inline translation
+====================================  ================================================
+
 
-Formatting Text
----------------
+Appearance
+^^^^^^^^^^
 
-Keyboard shortcuts can be used to apply rich-text formatting in one of two ways:
+====================================  ================================================
+Key / key combination                       Function
+====================================  ================================================
+``d``                                 Switch between dark and light mode
+====================================  ================================================
 
-:As-you-type:
+Tickets
+^^^^^^^
 
-   * Press ``Cmd`` + ``I`` to enter Italics mode,
+====================================  ===================================================================
+Key / key combination                 Function
+====================================  ===================================================================
+``shift`` + ``ctrl`` + ``m``          Create a new note article
+``shift`` + ``ctrl`` + ``g``          Reply to the last article
+``shift`` + ``ctrl`` + ``j``          Switch the visibility of the article between internal and public
+``shift`` + ``ctrl`` + ``c``          Set state of the ticket to "closed"
+``shift`` + ``ctrl`` + ``←`` / ``→``  Navigate through article
+``::``                                Insert text module (while composing an article)
+``??``                                Insert knowledge base article (while composing an article)
+``@@``                                Mention a user (while composing an article)
+====================================  ===================================================================
+
+Text Editing
+^^^^^^^^^^^^
+
+.. tip::
+   You can apply a text format *before* typing or *after* typing. Example:
+
+   Before typing:
+
+   * Press ``cmd`` + ``i`` to enter *italics* mode,
    * enter your desired text, and
-   * press ``Cmd`` + ``I`` again to return to normal text mode.
+   * press ``cmd`` + ``i`` again to return to normal text mode.
 
-:All-at-once:
+   After typing:
 
    * Enter your desired text,
    * click-and-drag with the mouse to select it, and
-   * press ``Cmd`` + ``I`` to italicize.
+   * press ``cmd`` + ``i`` to set the text in *italics*.
+
+
+====================================  =============================================================
+Key / key combination                 Function
+====================================  =============================================================
+``ctrl`` + ``u``                      Format text underlined
+``ctrl`` + ``b``                      Format text in **bold**
+``ctrl`` + ``i``                      Format text in *italics*
+``ctrl`` + ``s``                      Format text as  ̶s̶t̶r̶i̶k̶e̶t̶h̶r̶o̶u̶g̶h̶
+``ctrl`` + ``v``                      Paste text from clipboard
+``ctrl`` + ``shift`` + ``v``          Paste text from clipboard (as plain text)
+``shift`` + ``ctrl`` + ``f``          Remove formatting of text
+``shift`` + ``ctrl`` + ``y``          Remove formatting of the whole text
+``shift`` + ``ctrl`` + ``z``          Insert a horizontal line
+``shift`` + ``ctrl`` + ``l``          Format as unordered list
+``shift`` + ``ctrl`` + ``k``          Format as ordered list
+``shift`` + ``ctrl`` + ``1``          Format as h1 heading
+``shift`` + ``ctrl`` + ``2``          Format as h2 heading
+``shift`` + ``ctrl`` + ``3``          Format as h3 heading
+``shift`` + ``ctrl`` + ``x``          Remove any hyperlink
+====================================  =============================================================
+

extras/two-factor-authentication/authenticator-app-setup.rst

@@ -13,9 +13,9 @@ account.
 First, make sure you have installed an authenticator app on your mobile device.
 Recommended apps are:
 
-* `Google Authenticator`_
-* `Authy`_
-* `Microsoft Authenticator`_
+* `Google Authenticator <https://support.google.com/accounts/answer/1066447>`_
+* `Authy <https://support.authy.com/hc/en-us/articles/115001945848-Installing-Authy-apps/>`_
+* `Microsoft Authenticator <https://support.microsoft.com/en-us/account-billing/download-and-install-the-microsoft-authenticator-app-351498fc-850a-45da-b7b6-27e523b8702a>`_
 
 Next, open the authenticator app on your device and find a **Scan QR Code**
 action, or similar. Point your camera to the Zammad screen and scan the shown QR
@@ -35,7 +35,3 @@ account, and a 6-digit code will be displayed next to it together with a timer.
 
 Back in Zammad, enter the provided code to the **Security Code** field and click
 on **Set Up**.
-
-.. _`Google Authenticator`: https://support.google.com/accounts/answer/1066447
-.. _`Authy`: https://support.authy.com/hc/en-us/articles/115001945848-Installing-Authy-apps/
-.. _`Microsoft Authenticator`: https://support.microsoft.com/en-us/account-billing/download-and-install-the-microsoft-authenticator-app-351498fc-850a-45da-b7b6-27e523b8702a