Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

An FAQ module to manage FAQs and also used as knowledge base.

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

This package implements all ITSM service level management features. This package requires the ITSMCore package.