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Common.pm
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Common.pm
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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::GenericInterface::Operation::Ticket::Common;
use strict;
use warnings;
use MIME::Base64();
use Mail::Address;
use Kernel::System::VariableCheck qw(:all);
our $ObjectManagerDisabled = 1;
=head1 NAME
Kernel::GenericInterface::Operation::Ticket::Common - Base class for all Ticket Operations
=head1 PUBLIC INTERFACE
=head2 Init()
Initialize the operation by checking the web service configuration and gather of the dynamic fields.
my $Return = $CommonObject->Init(
WebserviceID => 1,
);
Returns:
$Return = {
Success => 1, # or 0 in case of failure,
ErrorMessage => 'Error Message',
}
=cut
sub Init {
my ( $Self, %Param ) = @_;
if ( !$Param{WebserviceID} ) {
return {
Success => 0,
ErrorMessage => "Got no WebserviceID!",
};
}
# get web service configuration
my $Webservice = $Kernel::OM->Get('Kernel::System::GenericInterface::Webservice')->WebserviceGet(
ID => $Param{WebserviceID},
);
if ( !IsHashRefWithData($Webservice) ) {
return {
Success => 0,
ErrorMessage =>
'Could not determine Web service configuration'
. ' in Kernel::GenericInterface::Operation::Ticket::Common::new()',
};
}
# get the dynamic fields
my $DynamicField = $Kernel::OM->Get('Kernel::System::DynamicField')->DynamicFieldListGet(
Valid => 1,
ObjectType => [ 'Ticket', 'Article' ],
);
# create a Dynamic Fields lookup table (by name)
DYNAMICFIELD:
for my $DynamicField ( @{$DynamicField} ) {
next DYNAMICFIELD if !$DynamicField;
next DYNAMICFIELD if !IsHashRefWithData($DynamicField);
next DYNAMICFIELD if !$DynamicField->{Name};
$Self->{DynamicFieldLookup}->{ $DynamicField->{Name} } = $DynamicField;
}
return {
Success => 1,
};
}
=head2 ValidateQueue()
Checks if the given queue or queue ID is valid.
my $Success = $CommonObject->ValidateQueue(
QueueID => 123,
);
my $Success = $CommonObject->ValidateQueue(
Queue => 'some queue',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateQueue {
my ( $Self, %Param ) = @_;
return if !$Param{QueueID} && !$Param{Queue};
my %QueueData;
# check for Queue name sent
if (
$Param{Queue}
&& $Param{Queue} ne ''
&& !$Param{QueueID}
)
{
%QueueData = $Kernel::OM->Get('Kernel::System::Queue')->QueueGet(
Name => $Param{Queue},
);
}
# otherwise use QueueID
elsif ( $Param{QueueID} ) {
%QueueData = $Kernel::OM->Get('Kernel::System::Queue')->QueueGet(
ID => $Param{QueueID},
);
}
else {
return;
}
# return false if queue data is empty
return if !%QueueData;
return if !$QueueData{ValidID};
# return false if queue is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $QueueData{ValidID} );
return if $Valid ne 'valid';
return 1;
}
=head2 ValidateLock()
Checks if the given lock or lock ID is valid.
my $Success = $CommonObject->ValidateLock(
LockID => 123,
);
my $Success = $CommonObject->ValidateLock(
Lock => 'some lock',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateLock {
my ( $Self, %Param ) = @_;
return if !$Param{LockID} && !$Param{Lock};
# check for Lock name sent
if (
$Param{Lock}
&& $Param{Lock} ne ''
&& !$Param{LockID}
)
{
my $LockID = $Kernel::OM->Get('Kernel::System::Lock')->LockLookup(
Lock => $Param{Lock},
);
return if !$LockID;
}
# otherwise use LockID
elsif ( $Param{LockID} ) {
my $Lock = $Kernel::OM->Get('Kernel::System::Lock')->LockLookup(
LockID => $Param{LockID},
);
return if !$Lock;
}
else {
return;
}
return 1;
}
=head2 ValidateType()
Checks if the given type or type ID is valid.
my $Success = $CommonObject->ValidateType(
TypeID => 123,
);
my $Success = $CommonObject->ValidateType(
Type => 'some type',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateType {
my ( $Self, %Param ) = @_;
return if !$Param{TypeID} && !$Param{Type};
my %TypeData;
# check for Type name sent
if (
$Param{Type}
&& $Param{Type} ne ''
&& !$Param{TypeID}
)
{
%TypeData = $Kernel::OM->Get('Kernel::System::Type')->TypeGet(
Name => $Param{Type},
);
}
# otherwise use TypeID
elsif ( $Param{TypeID} ) {
%TypeData = $Kernel::OM->Get('Kernel::System::Type')->TypeGet(
ID => $Param{TypeID},
);
}
else {
return;
}
# return false if type data is empty
return if !%TypeData;
return if !$TypeData{ValidID};
# return false if type is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $TypeData{ValidID} );
return if $Valid ne 'valid';
return 1;
}
=head2 ValidateCustomer()
Checks if the given customer user or customer ID is valid.
my $Success = $CommonObject->ValidateCustomer(
CustomerUser => 'some type',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateCustomer {
my ( $Self, %Param ) = @_;
return if !defined $Param{CustomerUser} || !length $Param{CustomerUser};
# check for customer user sent
my %CustomerData = $Kernel::OM->Get('Kernel::System::CustomerUser')->CustomerUserDataGet(
User => $Param{CustomerUser},
);
# if ValidID is present, check if it is valid!
if ( defined $CustomerData{ValidID} ) {
# return false if customer is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $CustomerData{ValidID} );
return if $Valid ne 'valid';
}
# if customer is not registered in the database, check if email is valid
if ( !%CustomerData ) {
return $Self->ValidateFrom( From => $Param{CustomerUser} );
}
return 1;
}
=head2 ValidateService()
Checks if the given service or service ID is valid.
my $Success = $CommonObject->ValidateService(
ServiceID => 123,
CustomerUser => 'Test',
);
my $Success = $CommonObject->ValidateService(
Service => 'some service',
CustomerUser => 'Test',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateService {
my ( $Self, %Param ) = @_;
return if !$Param{ServiceID} && !$Param{Service};
return if !$Param{CustomerUser};
my %ServiceData;
my $ServiceObject = $Kernel::OM->Get('Kernel::System::Service');
# check for Service name sent
if (
$Param{Service}
&& $Param{Service} ne ''
&& !$Param{ServiceID}
)
{
%ServiceData = $ServiceObject->ServiceGet(
Name => $Param{Service},
UserID => 1,
);
}
# otherwise use ServiceID
elsif ( $Param{ServiceID} ) {
%ServiceData = $ServiceObject->ServiceGet(
ServiceID => $Param{ServiceID},
UserID => 1,
);
}
else {
return;
}
# return false if service data is empty
return if !%ServiceData;
return if !$ServiceData{ValidID};
# return false if service is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $ServiceData{ValidID} );
return if $Valid ne 'valid';
# get customer services
my %CustomerServices = $ServiceObject->CustomerUserServiceMemberList(
CustomerUserLogin => $Param{CustomerUser},
Result => 'HASH',
DefaultServices => 1,
);
# return if user does not have permission to use the service
return if !$CustomerServices{ $ServiceData{ServiceID} };
return 1;
}
=head2 ValidateSLA()
Checks if the given sla or sla ID is valid.
my $Success = $CommonObject->ValidateSLA(
SLAID => 12,
# or
SLA => 'some SLA',
ServiceID => 123,
# or
Service => 'some service',
);
Returns:
my $Success = 1 # or 0
=cut
sub ValidateSLA {
my ( $Self, %Param ) = @_;
return if !$Param{SLAID} && !$Param{SLA};
my %SLAData;
# get SLA object
my $SLAObject = $Kernel::OM->Get('Kernel::System::SLA');
# check for SLA name sent
if (
$Param{SLA}
&& $Param{SLA} ne ''
&& !$Param{SLAID}
)
{
my $SLAID = $SLAObject->SLALookup(
Name => $Param{SLA},
);
%SLAData = $SLAObject->SLAGet(
SLAID => $SLAID,
UserID => 1,
);
}
# otherwise use SLAID
elsif ( $Param{SLAID} ) {
%SLAData = $SLAObject->SLAGet(
SLAID => $Param{SLAID},
UserID => 1,
);
}
else {
return;
}
# return false if SLA data is empty
return if !%SLAData;
return if !$SLAData{ValidID};
# return false if SLA is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $SLAData{ValidID} );
return if $Valid ne 'valid';
# get service ID
my $ServiceID;
if (
$Param{Service}
&& $Param{Service} ne ''
&& !$Param{ServiceID}
)
{
$ServiceID = $Kernel::OM->Get('Kernel::System::Service')->ServiceLookup( Name => $Param{Service} )
|| 0;
}
else {
$ServiceID = $Param{ServiceID} || 0;
}
return if !$ServiceID;
# check if SLA belongs to service
my $SLABelongsToService;
SERVICEID:
for my $SLAServiceID ( @{ $SLAData{ServiceIDs} } ) {
next SERVICEID if !$SLAServiceID;
if ( $SLAServiceID eq $ServiceID ) {
$SLABelongsToService = 1;
last SERVICEID;
}
}
# return if SLA does not belong to the service
return if !$SLABelongsToService;
return 1;
}
=head2 ValidateState()
Checks if the given state or state ID is valid.
my $Success = $CommonObject->ValidateState(
StateID => 123,
);
my $Success = $CommonObject->ValidateState(
State => 'some state',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateState {
my ( $Self, %Param ) = @_;
return if !$Param{StateID} && !$Param{State};
my %StateData;
# check for State name sent
if (
$Param{State}
&& $Param{State} ne ''
&& !$Param{StateID}
)
{
%StateData = $Kernel::OM->Get('Kernel::System::State')->StateGet(
Name => $Param{State},
);
}
# otherwise use StateID
elsif ( $Param{StateID} ) {
%StateData = $Kernel::OM->Get('Kernel::System::State')->StateGet(
ID => $Param{StateID},
);
}
else {
return;
}
# return false if state data is empty
return if !%StateData;
return if !$StateData{ValidID};
# return false if state is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $StateData{ValidID} );
return if $Valid ne 'valid';
return 1;
}
=head2 ValidatePriority()
Checks if the given priority or priority ID is valid.
my $Success = $CommonObject->ValidatePriority(
PriorityID => 123,
);
my $Success = $CommonObject->ValidatePriority(
Priority => 'some priority',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidatePriority {
my ( $Self, %Param ) = @_;
return if !$Param{PriorityID} && !$Param{Priority};
my %PriorityData;
my $PriorityObject = $Kernel::OM->Get('Kernel::System::Priority');
# check for Priority name sent
if (
$Param{Priority}
&& $Param{Priority} ne ''
&& !$Param{PriorityID}
)
{
my $PriorityID = $PriorityObject->PriorityLookup(
Priority => $Param{Priority},
);
%PriorityData = $PriorityObject->PriorityGet(
PriorityID => $PriorityID,
UserID => 1,
);
}
# otherwise use PriorityID
elsif ( $Param{PriorityID} ) {
%PriorityData = $PriorityObject->PriorityGet(
PriorityID => $Param{PriorityID},
UserID => 1,
);
}
else {
return;
}
# return false if priority data is empty
return if !%PriorityData;
return if !$PriorityData{ValidID};
# return false if priority is not valid
my $Valid = $Kernel::OM->Get('Kernel::System::Valid')->ValidLookup( ValidID => $PriorityData{ValidID} );
return if $Valid ne 'valid';
return 1;
}
=head2 ValidateOwner()
Checks if the given owner or owner ID is valid.
my $Success = $CommonObject->ValidateOwner(
OwnerID => 123,
);
my $Success = $CommonObject->ValidateOwner(
Owner => 'some user',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateOwner {
my ( $Self, %Param ) = @_;
return if !$Param{OwnerID} && !$Param{Owner};
return $Self->_ValidateUser(
UserID => $Param{OwnerID} || '',
User => $Param{Owner} || '',
);
}
=head2 ValidateResponsible()
Checks if the given responsible or responsible ID is valid.
my $Success = $CommonObject->ValidateResponsible(
ResponsibleID => 123,
);
my $Success = $CommonObject->ValidateResponsible(
Responsible => 'some user',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateResponsible {
my ( $Self, %Param ) = @_;
return if !$Param{ResponsibleID} && !$Param{Responsible};
return $Self->_ValidateUser(
UserID => $Param{ResponsibleID} || '',
User => $Param{Responsible} || '',
);
}
=head2 ValidatePendingTime()
Checks if the given pending time is valid.
my $Success = $CommonObject->ValidatePendingTime(
PendingTime => {
Year => 2011,
Month => 12,
Day => 23,
Hour => 15,
Minute => 0,
},
);
my $Success = $CommonObject->ValidatePendingTime(
PendingTime => {
Diff => 10080,
},
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidatePendingTime {
my ( $Self, %Param ) = @_;
return if !$Param{PendingTime};
return if !IsHashRefWithData( $Param{PendingTime} );
# if only the Diff attribute is present, check if it's a valid number and return.
# Nothing else needs to be checked in that case.
if ( keys %{ $Param{PendingTime} } == 1 && defined $Param{PendingTime}->{Diff} ) {
return if $Param{PendingTime}->{Diff} !~ m{\A \d+ \z}msx;
return 1;
}
elsif ( defined $Param{PendingTime}->{Diff} ) {
# the use of Diff along with any other option is forbidden
return;
}
# check that no time attribute is empty or negative
for my $TimeAttribute ( sort keys %{ $Param{PendingTime} } ) {
return if $Param{PendingTime}->{$TimeAttribute} eq '';
return if int $Param{PendingTime}->{$TimeAttribute} < 0;
}
# try to convert pending time to a DateTime object
my $PendingTime = $Kernel::OM->Create(
'Kernel::System::DateTime',
ObjectParams => {
%{ $Param{PendingTime} },
Second => 0,
}
);
return if !$PendingTime;
return 1;
}
=head2 ValidateAutoResponseType()
Checks if the given AutoResponseType is valid.
my $Success = $CommonObject->ValidateAutoResponseType(
AutoResponseType => 'Some AutoResponse',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateAutoResponseType {
my ( $Self, %Param ) = @_;
return if !$Param{AutoResponseType};
# get all AutoResponse Types
my %AutoResponseType = $Kernel::OM->Get('Kernel::System::AutoResponse')->AutoResponseTypeList();
return if !%AutoResponseType;
for my $AutoResponseType ( values %AutoResponseType ) {
return 1 if $AutoResponseType eq $Param{AutoResponseType};
}
return;
}
=head2 ValidateFrom()
Checks if the given from is valid.
my $Success = $CommonObject->ValidateFrom(
From => 'user@domain.com',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateFrom {
my ( $Self, %Param ) = @_;
return if !$Param{From};
# check email address
for my $Email ( Mail::Address->parse( $Param{From} ) ) {
my $Address = $Email->address();
my $Valid = $Kernel::OM->Get('Kernel::System::CheckItem')->CheckEmail(
Address => $Address,
);
return $Valid;
}
return 1;
}
=head2 ValidateArticleCommunicationChannel()
Checks if provided Communication Channel is valid.
my $Success = $CommonObject->ValidateArticleCommunicationChannel(
CommunicationChannel => 'Internal', # optional
# or
CommunicationChannelID => 1, # optional
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateArticleCommunicationChannel {
my ( $Self, %Param ) = @_;
if ( !$Param{CommunicationChannel} && !$Param{CommunicationChannelID} ) {
return;
}
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Param{CommunicationChannelID},
ChannelName => $Param{CommunicationChannel},
);
return if !%CommunicationChannel;
# TicketCreate and TicketUpdate operations should only work with MIME based communication channels
return if $CommunicationChannel{ChannelName} !~ m{\AEmail|Internal|Phone\z}msxi;
return 1;
}
=head2 ValidateSenderType()
Checks if the given SenderType or SenderType ID is valid.
my $Success = $CommonObject->ValidateSenderType(
SenderTypeID => 123,
);
my $Success = $CommonObject->ValidateenderType(
SenderType => 'some SenderType',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateSenderType {
my ( $Self, %Param ) = @_;
return if !$Param{SenderTypeID} && !$Param{SenderType};
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my %SenderTypeList = $ArticleObject->ArticleSenderTypeList();
# check for SenderType name sent
if (
$Param{SenderType}
&& $Param{SenderType} ne ''
&& !$Param{SenderTypeID}
)
{
my $SenderTypeID = $ArticleObject->ArticleSenderTypeLookup(
SenderType => $Param{SenderType},
);
return if !$SenderTypeID;
# check if $SenderType is valid
return if !$SenderTypeList{$SenderTypeID};
}
# otherwise use SenderTypeID
elsif ( $Param{SenderTypeID} ) {
my $SenderType = $ArticleObject->ArticleSenderTypeLookup(
SenderTypeID => $Param{SenderTypeID},
);
return if !$SenderType;
# check if $SenderType is valid
return if !$SenderTypeList{ $Param{SenderTypeID} };
}
else {
return;
}
return 1;
}
=head2 ValidateMimeType()
Checks if the given MimeType is valid.
my $Success = $CommonObject->ValidateMimeType(
MimeType => 'some MimeType',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateMimeType {
my ( $Self, %Param ) = @_;
return if !$Param{MimeType};
return if $Param{MimeType} !~ m{\A\w+\/\w+\z};
return 1;
}
=head2 ValidateCharset()
Checks if the given Charset is valid.
my $Success = $CommonObject->ValidateCharset(
Charset => 'some charset',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateCharset {
my ( $Self, %Param ) = @_;
return if !$Param{Charset};
use Encode;
return if !Encode::resolve_alias( $Param{Charset} );
return 1;
}
=head2 ValidateHistoryType()
Checks if the given HistoryType is valid.
my $Success = $CommonObject->ValidateHistoryType(
HistoryType => 'some HostoryType',
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateHistoryType {
my ( $Self, %Param ) = @_;
return if !$Param{HistoryType};
# check for HistoryType name sent
if (
$Param{HistoryType}
&& $Param{HistoryType} ne ''
)
{
my $HistoryTypeID = $Kernel::OM->Get('Kernel::System::Ticket')->HistoryTypeLookup(
Type => $Param{HistoryType},
);
return if !$HistoryTypeID;
}
else {
return;
}
return 1;
}
=head2 ValidateTimeUnit()
Checks if the given TimeUnit is valid.
my $Success = $CommonObject->ValidateTimeUnit(
TimeUnit => 1,
);
Returns:
my $Success = 1; # or 0
=cut
sub ValidateTimeUnit {
my ( $Self, %Param ) = @_;
return if !$Param{TimeUnit};
# TimeUnit must be positive
return if $Param{TimeUnit} !~ m{\A \d+([.,]\d+)? \z}xms;
return 1;
}
=head2 ValidateUserID()
Checks if the given user ID is valid.
my $Success = $CommonObject->ValidateUserID(
UserID => 123,
);
Returns:
my $Success = 1; # or 0
=cut