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Bug - Snippet did not have a support for dynamic field tags #537

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mo-azfar opened this issue Jan 31, 2024 · 2 comments
Closed

Bug - Snippet did not have a support for dynamic field tags #537

mo-azfar opened this issue Jan 31, 2024 · 2 comments
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@NiklasSchmitt
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1 - 🐞 bug 🐞 An issue with the system. 4 - internal Issue/MR 4 - verified This issue or pull request was verified.

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@mo-azfar
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mo-azfar commented Jan 31, 2024 •
edited

Environment

  • Server OS: Ubuntu 22
  • Browser: Brave / Chrome
  • Znuny version: 7.0.14 / 7.0.15

Expected behavior

Snippet should have a support for dynamic field tags.

Actual behavior

Upon created a snippet and use it in note / reply screen, dynamic field value will be blank.

How to reproduce

Steps to reproduce the behavior:

  1. Go to 'Admin > Templates'
  2. Create new Snippet template
  3. Add dynamic field tags
  4. Assign Snippet to queue.
  5. Use Snippet in ticket note / reply.
  6. Dynamic field value will be blank in rich text editor.

Additional information

Snippet setup
image

Snippet in rich text editor

image
@NiklasSchmitt NiklasSchmitt self-assigned this Mar 5, 2024
@NiklasSchmitt NiklasSchmitt added 1 - 🐞 bug 🐞 An issue with the system. 4 - verified This issue or pull request was verified. 4 - internal Issue/MR labels Mar 5, 2024
@NiklasSchmitt
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internal issue 834

@NiklasSchmitt
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fixed within commits 5a748da & 252d0af.

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@NiklasSchmitt NiklasSchmitt

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1 - 🐞 bug 🐞 An issue with the system. 4 - internal Issue/MR 4 - verified This issue or pull request was verified.
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@NiklasSchmitt @mo-azfar