Mark tickets as seen and unseen
With this extension you will be able to mark whole tickets as seen or unseen and articles as unseen again. It's possible to mark single tickets or multiple tickets via the bulk action.
Download the package and install it via admin interface -> package manager or use Znuny4OTRS-Repo.
No further configuration required.
For download see http://znuny.com/en/#!/addons
For this extension and for OTRS in general visit http://znuny.com/. Looking forward to hear from you!
Your Znuny Team!