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download #2

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keithmcmonagle opened this issue Nov 30, 2020 · 17 comments
Closed

download #2

keithmcmonagle opened this issue Nov 30, 2020 · 17 comments
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install issue Issues concerning the install of the executable

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@keithmcmonagle
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Tried downloading the latest update. Files show up on my computer but I cannot get the program to run. Doesn't appear to be a run option. Please help.

@64Soft
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64Soft commented Nov 30, 2020

When you correctly downloaded the the executable from https://nratings.heliohost.org/download/client/NRatings.Client.application, a shortcut should automatically appear on your desktop, from which you can then run the app. You may be presented with some sort of window saying the app is downloaded from an untrusted source, and you only see a button "don't run". But in that text somewhere is a link with "more info" and if you click on that a button "run anyway" should appear. This should only happen at first installation. Please let me know if you got it to work so I can close this issue

@64Soft 64Soft added the install issue Issues concerning the install of the executable label Nov 30, 2020
@keithmcmonagle
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When you correctly downloaded the the executable from https://nratings.heliohost.org/download/client/NRatings.Client.application, a shortcut should automatically appear on your desktop, from which you can then run the app. You may be presented with some sort of window saying the app is downloaded from an untrusted source, and you only see a button "don't run". But in that text somewhere is a link with "more info" and if you click on that a button "run anyway" should appear. This should only happen at first installation. Please let me know if you got it to work so I can close this issue
"
When I try to download from the link you included above, I get a message that says "application download did not succeed. check your network connection, or contact your system administrator or network service provider". I do not get a "don't run" or "more info" or "run anyway" option. I did have a previous version of the tool downloaded but I removed before I tried to download this one.

@64Soft
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64Soft commented Nov 30, 2020

I just tried reinstalling it myself from that link and it works alright. So the server connection is definitely ok. Maybe it was a temporary issue ? Have you tried again recently ? If it's still not working, please indicate your operating system version.

@keithmcmonagle
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Just tried again with no luck. My operating system is Windows 7

@garrett1127
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garrett1127 commented Dec 6, 2020

Don't have any way to install this, I've tried everything I know of, any help would be grateful. Windows 7 also. I'm the administrator with full privileges, turned off anti virus program, don't know where else to look.
Image1

@garrett1127
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I also tried safe mode with anti virus off, win firewall on and off, same outcome. I'm at witts end here.

@64Soft
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64Soft commented Dec 14, 2020

Have a look at this article and please try the workaround proposed there: https://www.itexperience.net/fix-your-administrator-has-blocked-this-application/

@garrett1127
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Thank you so much, was able to install it using your guide. Thanks for all your work.

@keithmcmonagle
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No luck for me unfortunately

@BlaiseZebrataur
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Last night when I tried to run NRatings, it said I had to authenticate myself, so I made an account and was sent a link to confirm my email, but now all I get when loading NRatings real results in this load screen and nothing happens.
bandicam 2020-12-27 11-58-45-695

@64Soft
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64Soft commented Dec 27, 2020 via email

@BlaiseZebrataur
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Hi, which version of Windows are you using?

On Sun, 27 Dec 2020 at 17:58, BlaiseZebrataur @.***> wrote: Last night when I tried to run NRatings, it said I had to authenticate myself, so I made an account and was sent a link to confirm my email, but now all I get when loading NRatings real results in this load screen and nothing happens. [image: bandicam 2020-12-27 11-58-45-695] https://user-images.githubusercontent.com/76636255/103175802-c7a95b00-483a-11eb-802a-dbcf462743cd.jpg — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AA3NCTE3OY4OYDL6OQDALB3SW5RUHANCNFSM4UG4RGJQ .

Windows 7

@64Soft
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64Soft commented Dec 27, 2020 via email

@BlaiseZebrataur
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Ok thanks, and can you also tell me which version of Internet Explorer you are using ? I think the problem might be there. I have one other user having the same problem and I suspect he's on Windows 7 too. On Sun, 27 Dec 2020 at 18:20, BlaiseZebrataur notifications@github.com wrote:

Hi, which version of Windows are you using? … <#m_-94000482496576791_> On Sun, 27 Dec 2020 at 17:58, BlaiseZebrataur @.***> wrote: Last night when I tried to run NRatings, it said I had to authenticate myself, so I made an account and was sent a link to confirm my email, but now all I get when loading NRatings real results in this load screen and nothing happens. [image: bandicam 2020-12-27 11-58-45-695] https://user-images.githubusercontent.com/76636255/103175802-c7a95b00-483a-11eb-802a-dbcf462743cd.jpg — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment) <#2 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AA3NCTE3OY4OYDL6OQDALB3SW5RUHANCNFSM4UG4RGJQ . Windows 7 — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AA3NCTAF4HMJIZRMAVVR773SW5UHBANCNFSM4UG4RGJQ .

I'm actually using Google Chrome as my access not Internet Explorer.

@garrett1127
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I get the same, just sits there with ok, nothing else, using windows 7 pro, firefox brouser.

@64Soft
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64Soft commented Dec 29, 2020

I've opened a new topic for the authentication issue as this is a different problem that the issue posted by the OP. Please refer to the #10

@garrett1127
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Thanks for getting this to work on Win 7, did everything like you posted and now works for me. Thank you.

@64Soft 64Soft closed this as completed Feb 24, 2021
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