Add visilabs.com and visilabs.net domains to full whitelist

[BasakRelated]

We are all-in-one marketing automation service providing company (like marketo, hubspot) which is located in İstanbul. We have more than 600 customers local and global. www.relateddigital.com

We develop segmented campaign scenarios using custom js on the websites of our customers. Our domain names are visilabs.com and visilabs.net. Our domain seems blocked by the Adguard blocker. This causes our product not to work properly on the customer page and we receive customer complaints.
Sample site: marieclaire.com.tr, www.boyner.com.tr, www.englishhome.com

We are not the owner of www.marieclaire.com.tr website. Marie Claire is a cosmetics and fashion magazine company.
As I mentioned before we are a B2B company which has companies as our customers. Marie Claire is our customer company.

Custom js codes make service calls to our platform to show a custom popup and similar actions. To reach our platform js codes make call to visilabs domains.

So when we are listed as a blacklist in Adguard filters our scenarios do not work on our customer's website. For example in www.marieclaire website our product domain is listed in blacklist. As our javascript codes are blocked and our customers (Marie Claire in this case) cannot show their own B2C customers our popups to sell more products or collect more data.

Lately we got information from your teams as following:
Our script is blocked with /visilabs.min.js and other related rules from the Tracking protection filter as it's being used for tracking purposes.

So is it possible to become eligible or whitelisted for adguard filters?

[gork7777]

@Yuki2718 Hi, what can we do for this? The rule on the Boyner site: || visilabs.net^$third-party and I don't see any error on english home site

[Yuki2718]

I'll leave the decision to the official AG member. According to OP, blockage doesn't cause error, but causes popup etc. not shown.

[Alex-302]

@BasakRelated Hi. Could you please write steps to reproduce with video?

[BasakRelated]

Hi AdguardTeam, Andrey Meshkov helped us to solve the problem. Thank you for your support 🙏 *Başak ACAR YILMAZ* VP - Product *t.* +902123430739 *f.* +902123430742 *m.* +905322106617 *email: *basak.acar@relateddigital.com <%23> *web: *relateddigital.com <http://www.relateddigital.com/> Maslak Mah. Büyükdere Cd. No:249 Sarıyer - İstanbul / Türkiye <https://www.linkedin.com/company/related-digital/> <https://www.facebook.com/relateddigital> <https://twitter.com/relateddigital> <http://blog.relateddigital.com/> <http://www.relateddigital.com/?utm_source=email-signature&utm_medium=email> Bu e-posta içeriği, mesajın alıcı kısmında belirtilmiş olan kişi/kurum içindir ve sadece gönderilen kişiye/kuruma yöneliktir. Mesajın gönderilmek istendiği kişi/kurum değilseniz, lütfen doğrudan veya dolaylı olarak mesajı kullanmayınız ve mesajın tüm kopyalarını sisteminizden derhal siliniz. Bu mesaj kişisel veri içerebilir, böyle bir durumda mesajın muhatabı değilseniz, ilgili mevzuat kapsamında kişisel veri içeren mesajı tüm sistemlerinizden derhal kaldırın. Related Digital, bu e-postada yer alan hatalardan veya eksikliklerden sorumlu değildir ve e-posta kullanımından kaynaklanan zararlardan sorumlu tutulamaz. Bu mesajda yer alan herhangi bir görüş ve beyan ya da herhangi bir ek yalnızca yazarına aittir ve Related Digital’i mutlak anlamda temsil etmemektedir. This e-mail content is solely for the individual/entity who has been mentioned specifically in the recipient section of the e- mail and intended solely for the addressee. If you are not the intended addressee, please do not use the message directly or indirectly and delete the message and all its copies immediately. This message may contain personal data, if you are not the recipient of the message remove the message immediately from all your systems under the relevant legislation within the scope of personal data. Related Digital is not responsible for errors or omissions in this message and cannot be held responsible for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent Related Digital.

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On Mon, Jan 11, 2021 at 8:47 PM Alex ***@***.***> wrote: @BasakRelated <https://github.com/BasakRelated> Hi. Could you please write steps to reproduce with video? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#71603 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ASLBNSHBKTYYP4LJW6Y6IBDSZM2THANCNFSM4VS2HXJQ> .