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Generic error occurs when replying to a Copy Request if you don't have permissions to send a reply #1806
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I tested this today and "Request a Copy" is working fine for me locally. However, I have seen this scenario before, and I suspect you are hitting an authorization issue. For instance, I've seen this same behavior when performing these steps:
The person who receives the request depends on your "strategy" configured for Request a Copy. By default, only the original submitter can reply. But, it's possible to specify a different responder if you change the request configuration to use "helpdesk email" or Collection Administrators or Item metadata. See https://wiki.lyrasis.org/display/DSDOC7x/Request+a+Copy#RequestaCopy-SelectingRequestaCopystrategy All that said, I think the bug here is that the error message returned is not informative. Additionally, the permissions of the user accessing the request a copy page should be checked earlier & you should be blocked from accessing the page if you are not allowed to respond. I'll update this ticket's title to clarify the bug. |
This appears to be fixed in 7.6 by #2199 |
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