osTicket - Prerequisites and Installation

This outline demonstrates a successful execution of the prerequisites and installation of the open-source help desk ticketing system osTicket.

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Compute)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

List of Prerequisites

• Enable Internet Information Services
• Web platform install
• Set up user name and password
• Install c++ redisputable
• Configure permissions and install OS Ticket

Installation Steps

First, I created a resource group through Azure with a Windows 10 VM that has 2-4 virtual CPUs and allowing it to create a virtual network.

Here I have downloaded all files necessary for installation. (PHP Manager, MySQL) And configure IIS, register PHP, and then download osTicket. The reult is a successful intallation.

After download of osTicket, pictured are users and departments after successful necessary configurations. (username, password, permissions)