Recent Movies Plex Dashboard Not Updating

[goku-son]

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• [ 6734237] Version

• Branch
  Master2

• Commit hash

6734237

• Operating system

Windows-10-10.0.14393

• Python version
  2.7.12 (v2.7.12:d33e0cf91556

• What you did?
  Trying to view Plex Recent Movies and TV Shows on dashboard.

• What happened?
  These two sections are not updating and been showing the same recent movies and tv shows for several weeks now.

• What you expected?
  Expect the recent movies and recent tv shows to display the latest movies and tv shows.

• How can we reproduce your issue?
  Not sure. Was working fine for months then started to notice the issue.

• What are your (relevant) settings?

• Include a link to your FULL (not just a few lines!) log file that has the error. Please use Gist or Pastebin.

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Link to log:

[jeremysherriff]

Recently Added is a list exposed via the Plex API, not calculated via the DateAdded data directly from the Plex database.
I believe your question needs to be directed to the Plex forums.

[goku-son]

Thanks, I can certainly check on the plex forums. The strange thing is that Plex and Tautulli both show current items for recently added movies and shows. It is as if HTPC is out of sync for some reason.

[goku-son]

Is there a way I can remove the plex info and reconfig that part? I tried removing and readding to the dash but the issue persists. Does HTPC manager have a DB I can try blowing away in the event that data is cached there?

[goku-son]

Checked on Plex forums and the feedback provided was that it is not a Plex issue since recently added movies and tv shows reflect correctly there and in Tautulli. The recently added music appears to be updating correctly in HTPC but not the movies or tv shows.
Any other suggestions that I can try? Thanks in advance.

[goku-son]

I tried blowing away the HTPC database and starting all over. I started with Plex first and noted the same issue recently added:

Music accurate
Movies not accurate
TV Shows not accurate

The thing that is confusing to me is that Plex itself and Tautulli both show accurate recently added movies and tv shows.

Not really sure where to try and look for the cause at this point. Everything else working just fine.

[jeremysherriff]

Your talking about the dashboard, right? With the title 'Latest Movies' and the 5 images that scroll around continuously in the carousel?

[jeremysherriff]

The dash code is here:

HTPC-Manager/interfaces/default/js/dash.js

Lines 340 to 342 in 6734237

	function loadRecentMoviesPlex() {
	if (!$('#movie-carousel-plex').length) return
	$.getJSON(WEBDIR + 'plex/GetRecentMovies', function(data) {

You can see it is a web request that pulls data from the HTPC Plex module.

The GetRecentMovies function is here:

HTPC-Manager/modules/plex.py

Lines 123 to 133 in 6734237

	def GetRecentMovies(self, limit=5):
	''' Get a list of recently added movies '''
	self.logger.debug('Fetching recent Movies')
	try:
	plex_url = Plex.get_server_url()
	plex_hide_homemovies = htpc.settings.get('plex_hide_homemovies', False)
	if htpc.settings.get('plex_hide_watched', False):
	hidewatched = '1'
	else:
	hidewatched = '0'

Again you can see it is a web call, this time to the Plex instance itself.

None of this is cached, except by your browser maybe.

Note that the response to the GetRecentMovies module call is affected by your "Show watched" setting for the HTPC Plex settings. So if you've watched your recent movies and then it will show you the 5 most recent "old" movies.

[goku-son]

@jeremysherriff that is exactly what I am referring to thanks for that info. The only plex related dashboard settings I have are Show Plex recent movies/tv shows/music all set to yes. The strange thing is that the music shows up correctly. Do you happen to know if that is coming from a db table from plex? I guess that may be more of a question in the plex forums. Just a very bizarre issue. Thanks again for the help.

[jeremysherriff]

Yes it's coming from somewhere in Plex, but no idea where. It's a call to the public API, you can craft the same call yourself using curl.

[goku-son]

I noticed when looking at the code before the GetRecentMovies function it calls cherrypy. I am seeing these errors in the log:

2018-09-19 15:50:53 cherrypy.error ERROR [19/Sep/2018:15:50:53] ENGINE Set handler for console events.
2018-09-19 11:17:15 cherrypy.error.60820224 ERROR [19/Sep/2018:11:17:15] HTTP
2018-09-18 10:18:18 cherrypy.error ERROR [18/Sep/2018:10:18:18] ENGINE Set handler for console events.
2018-09-17 23:58:48 cherrypy.error.65473280 ERROR [17/Sep/2018:23:58:48] HTTP
2018-09-17 23:58:43 cherrypy.error.65473280 ERROR [17/Sep/2018:23:58:43] HTTP
2018-09-17 23:58:35 cherrypy.error.65473280 ERROR [17/Sep/2018:23:58:35] HTTP
2018-09-17 23:58:30 cherrypy.error.65473280 ERROR [17/Sep/2018:23:58:30] HTTP
2018-09-17 23:58:28 cherrypy.error.65473280 ERROR [17/Sep/2018:23:58:28] HTTP
2018-09-16 17:33:06 cherrypy.error ERROR [16/Sep/2018:17:33:06] ENGINE Set handler for console events.
2018-09-16 15:59:17 cherrypy.error.61569736 ERROR [16/Sep/2018:15:59:17] HTTP

Could this be related to the issue I am seeing?

[goku-son]

No responses over on the Plex forums. Being that Tautulli pulls the correct recent movies and TV from Plex, is there a way to have HTPC pull that info from Tautulli and use it for its plex dashboard?

[jeremysherriff]

Are you SURE that this isn't related to the watched/unwatched filtering?
The setting on the Plex module page affects the content of the carousel on the dashboard.
This one here:

[goku-son]

That was exactly the problem!!! Totally overlooked that staring me right in the face!! Thanks for helping me with this issue @jeremysherriff!!

[jeremysherriff]

glad we got there in the end :)

…

On Mon, 24 Sep 2018 at 02:09, goku-son ***@***.***> wrote: That was exactly the problem!!! Totally overlooked that staring me right in the face!! Thanks for helping me with this issue @jeremysherriff <https://github.com/jeremysherriff>!! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#595 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ABCDZb3q3GRfS3pS-uq0PsMrsXTkQ4JTks5ud5YdgaJpZM4WikkY> .