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uploading datafile: uploading getting stuck between upload and draft creation, no progress no error display #2429

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sbarbosadataverse opened this issue Aug 3, 2015 · 1 comment
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Feature: File Upload & Handling UX & UI: Design This issue needs input on the design of the UI and from the product owner

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@sbarbosadataverse
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This file has been processing for over 4 minutes. It's a small list file that when uploaded originally took a few a seconds to complete. I uploaded this at the same time with a stata data file that already successfully uploaded.
I decided to just refresh the page, which refreshed to the published version and not the draft, and when I check draft, the file did not successfully upload.

3 complaints about this today and I was able to replicate all three

screen shot 2015-08-03 at 12 58 19 pm

screen shot 2015-08-03 at 4 20 30 pm

@sbarbosadataverse sbarbosadataverse added UX & UI: Design This issue needs input on the design of the UI and from the product owner Priority: High Feature: File Upload & Handling labels Aug 3, 2015
@sbarbosadataverse sbarbosadataverse changed the title uploading datafile: small file uploading extremely slowly, no progress bar continuation displayed uploading datafile: uploading getting stuck between upload and draft creation, no progress no error display Aug 3, 2015
@landreev
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landreev commented Aug 6, 2015

This was caused by a problem with Jhove configuration.
The issue was actually resolved back in January (see #951). But it was solved by a change in the config file. Which is shipped with the installer, that puts it in the domain config directory. But we never updated the copy installed in production; so this became a problem on Monday, when the schema url from the old config file stopped working.
I updated the config files on prod servers; sent out a reminder for the developers to update theirs.
There shouldn't be anyone else around who may have pre-January installations.
Closing.

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Labels
Feature: File Upload & Handling UX & UI: Design This issue needs input on the design of the UI and from the product owner
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