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slack_app_config.md

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Configuring your Slack app

The steps here outline how to complete the Slack side setup for Response. The app will need to be running, and accessible on a public domain to complete these steps as Slack validates the URL before it'll accept the change.

Slash Command

  • In the Slash commands page click Create New Command.

  • Enter the following info:

    • Command: /incident
    • Request URL: https://<public-url>/slack/slash_command
    • Short Description: Trigger an incident
    • Usage Hint: What's the problem?

Event Subscriptions

Important You need to have the server running and available to setup events, as Slack sends a challenge request to this address and expects a specific response.

In the Event Subscriptions page we need to configure the following:

  • Toggle Enable Events to On

  • In the Request URL enter: https://<public-url>/slack/event

  • Under the Subscribe to Bot Events section, add the following:

    • app_mention
    • pin_added
    • pin_removed
    • message.channels
    • channel_rename

Configure interactive components

  • In the Interactive Components page, enable and set the URL to https://<public-url>/slack/action.

Reinstall App

With these changes made, you'll need to reinstall the app to your workspace. There should be a bar at the top with a link, but if not you can find the resinstall link in the OAuth & Permissions page.