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user enrichment user duplication #90

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mekkimuyeeb opened this issue Jan 24, 2019 · 4 comments
Closed

user enrichment user duplication #90

mekkimuyeeb opened this issue Jan 24, 2019 · 4 comments

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@mekkimuyeeb
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The documentation states that enabling user enrichment might result in user duplication. Is there a way to identify if this will occur, is there away to fix it if it does occur and is there a work around?


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@rkarlin
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rkarlin commented Jan 28, 2019

There are 2 possible scenarios in which this could happen:

  1. User enrichment was enabled after non-enriched old data was already ingested by Cloud App Security.
  2. Username format was changed and now there are 2 different “identities” for the same user.

If either of these is true in your environment, this will most likely occur.
Since user data that was already pushed into Cloud App Security won’t be reprocessed, the way to overcome this case is to wait 90 days after the last time the “old” username accessed the network, then data will be deprecated and automatically deleted.

@mekkimuyeeb
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mekkimuyeeb commented Jan 29, 2019 via email

@rkarlin
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rkarlin commented Jan 30, 2019

#please-close
@msmbaldwin

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