| title | author | ms.author | manager | ms.reviewer | ms.date | ms.topic | ms.tgt.pltfrm | ms.service | ms.collection | search.appverid | audience | appliesto | ms.localizationpriority | f1.keywords | ms.custom | description | ||||||||||
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Call Quality Dashboard (CQD) setup |
mkbond007 |
mabond |
pamgreen |
mikedav, siunies, gageames, jamp |
07/25/2024 |
article |
cloud |
msteams |
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MET150 |
Admin |
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medium |
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Learn about how to turn on and use the Call Quality Dashboard (CQD) and get summary reports of quality of calls. |
Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Analytics & reports > Call Quality Dashboard.
On the page that opens, select Sign in and enter the credentials for an administrator account that has "Activate CQD" privileges. This must be done only the first time your tenant accesses CQD in order to allow users holding less privileged admin roles to log in. CQD shows call and meeting quality at an org-wide level for Microsoft Teams and Skype for Business Server 2019.
Important
To use CQD with Skype for Business Server 2019, you'll have to Configure Call Data Connector. See Plan Call Data Connector before you start.
Assign roles for accessing CQD to the people who need to use it.
If you want non-admin users (such as support engineers and helpdesk agents) to use Call Quality Dashboard, you can assign those users one of the following roles, which gives access to CQD.
Due to the fact that CQD is an aggregate reporting tool, users assigned to one or more Administrative Units don't see end-user identifying information (EUII) even if their role would ordinarily allow it.
Important
Microsoft recommends that you use roles with the fewest permissions. This helps improve security for your organization. Global Administrator is a highly privileged role that should be limited to emergency scenarios when you can't use an existing role. To learn more, see About Admin roles in the Microsoft 365 admin center.
| View reports | View EUII fields | Create reports | Upload building data | Activate CQD | |
|---|---|---|---|---|---|
| Global Administrator | Yes | Yes | Yes | Yes | Yes |
| Teams Administrator | Yes | Yes | Yes | Yes | Yes |
| Teams Communications Administrator | Yes | Yes | Yes | Yes | Yes |
| Teams Communications Support Engineer | Yes | Yes | Yes | No | No |
| Teams Communications Support Specialist | Yes | No | Yes | No | No |
| Skype for Business Administrator | Yes | Yes | Yes | Yes | Yes |
| Global Reader | Yes | Yes | Yes | No | No |
| Reports Reader1 | Yes | No | Yes | No | No |
1 In addition to reading CQD reports, the Reports Reader can view all the activity reports in the admin center and any reports from the Microsoft 365 Adoption content pack.
Note
If you're not seeing EUII (end-user identifiable information) and you have one of the roles that's permitted to see this information, keep in mind that CQD only keeps EUII for 28 days. Anything older than 28 days is deleted. Additionally, users assigned to one or more Administrative Units don't see EUII even if their role would ordinarily allow it.
For more information about these roles, see About Office 365 admin roles.
After the first time you sign in with a role that can activate CQD, CQD will become accessible to admins with the lesser privileged roles as shown in the table.
Download Power BI query templates for CQD. These are customizable Power BI templates you can use to analyze and report your CQD data.
Read Use Power BI to analyze CQD data to learn more.
Improve and monitor call quality for Teams
Upload tenant and building data
Use CQD to manage call and meeting quality