Gmail Completely Crippled (Error #001)

[TetterkeT]

Using Ugly Email version 4.1.1 on Chrome browser and over the past couple of days I keep getting an "Oops...the system encountered an error (# 001)" message whenever I try to do anything (send, search, switch folders). Disabling the extension eliminates the issue which leads me to believe that there is a problem with the extension.

[purevertigo]

Yeah, had to disable as it was driving me crazy

[trothwell]

Error #2014 for me.

Note: Error #2014 is related to a Chrome browser extension. [Disable your Chrome extensions](https://support.google.com/mail/answer/7036382) one at a time to determine which extension is causing the error. The full text of error #2014 is: Oops... the system is experiencing a problem (#2014) - Try again.

https://support.google.com/a/answer/3726730

[suddenlydoomy]

I'm also getting Error #2014 and by disabling and enabling extensions I've been able to confirm that it's being caused by Ugly Email.

[aytimothy]

It seems to only affect some accounts from testing; my main account couldn't load at all but all my other accounts could.
Maybe some sort of rate limit being hit?

[suddenlydoomy]

It seems to only affect some accounts from testing; my main account couldn't load at all but all my other accounts could. Maybe some sort of rate limit being hit?

I don't think it's a rate limit, but I can confirm that not all accounts are affected because my Gmail for Business account seizes up with Error #2014 while my personal Gmail account still operates fine.

[aytimothy]

personal Gmail account still operates fine

Mine's the opposite; Business is fine, and only one out of all my many personal accounts is affected.
Is your business account in the 0th slot?

btw, zero-th slot is:

[jeisner]

Gmail is also suddenly unusable for me as of today, but I was getting a different error all day: "The conversation that you requested could not be loaded." Also sometimes getting a warning that Gmail was having trouble connecting and I could click "Retry now."

Disabling the extension fixed it. This is in Chromium on Linux.

[DavidTre07]

Same from my side: Windows 11 + Edge

[SkullKill]

started to get "Oops… the system encountered a problem (#2014)" error on my Google Workspace email today too. disabled ugly email, and gmail works fine again.

[veriovka]

Hi. I started getting various error messages on Gmail today to. Trying to reload, #2014, #1, "Your primary tab is empty", etc. Removed Ugly Email and Gmail worked again. Please fix as soon as possible. It's a GREAT extension, but somehow buggy these days.
Thanks!

[sonnyt]

I think I have a fix!

I am working on it and will have the beta available by tomorrow! 🤞

[sonnyt]

Can someone help test it? @aytimothy @veriovka @suddenlydoomy @jeisner
ugly-email-402.zip

[oblivioncth]

If anyone else is unsure how to test: https://developer.chrome.com/docs/extensions/get-started/tutorial/hello-world#load-unpacked

Seems to work for me. No #2014 (which I had previously) and I see that some emails are tagged with the eye, so it appears the extension still functions as well.

[OrBin]

Same here: No #2014, which I had previously with the version from store.

[sonnyt]

New fixed version is submitted to Firefox and Chrome Stores for a review. I will keep this issue open until the extension is published and verified!

[arturododd]

Having the same issue with version 4.1.1, disabling removes the problem.

Tested with the version here and with the normal version disabled and the error goes away.

[codigo47]

It's working fine in Google Chrome Version 123.0.6312.22 (Official Build) beta (64-bit), Ubuntu 22.04.4

[sonnyt]

Chrome update is approved and published. Everything seems to be working fine so far.

I will close this issue.

Thank you everyone for reporting the issue and help resolving it!

❤️