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Application error on exiting #26

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arodi007 opened this issue Apr 30, 2020 · 8 comments
Closed

Application error on exiting #26

arodi007 opened this issue Apr 30, 2020 · 8 comments

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@arodi007
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I get memory error when turning off windows and get the following error:
Screenshot_1

Spec:
windows 10
RAM 16 GB

@OneMoreGres
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What windows do you close (turn off?)?
Enable write trace file option in settings and post here (or email me) resulting log file after crash

@arodi007
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arodi007 commented May 1, 2020

screen-translator-2020-05-01-11-35-00.zip

i mean turning off or restarting my pc, it seem it didnt catch the error from the log file.

@OneMoreGres
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You start the pc, the start the app, then capture/recognize/translate some text, then hide the result window(s), then shut down the pc and during the shutdown process this error occurs? Where I'm wrong?
Does it shows the error on every shutdown? And if you do not capture anything?

@arodi007
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arodi007 commented May 1, 2020

-start pc
-start the app
-restart or shut down pc, error always pop-up

i can cancel the shut down, that how i screenshot the error msg.

@OneMoreGres
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Couldn't reproduce the error.
Try this version (win64.zip) to write log file if you're using win64 version. Added some debug messages.

@arodi007
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arodi007 commented May 1, 2020

i either get brkpt error or memory:
Screenshot_3

here the log file:
screen-translator-2020-05-01-17-36-11.zip

@OneMoreGres
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Since I can't reproduce this error and you're the only one encountered this issue so far, maybe it's a system specific. Maybe translator is being blocked by antivirus, maybe your pc have some hardware issues (disk/RAM/overclock), maybe your windows installation is corrupt (registry/some system files). Try uninstalling previous translator's version if you have one or run some system check/repair tools.

@OneMoreGres
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Closing the issue. Comment if you have some other insights.
If someone else have this issue, post some details here too, please.

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