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sync pending state with zendesk #18510

Closed
3 tasks
Tracked by #17424
MarconLP opened this issue Nov 9, 2023 · 2 comments
Closed
3 tasks
Tracked by #17424

sync pending state with zendesk #18510

MarconLP opened this issue Nov 9, 2023 · 2 comments
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@smallbrownbike

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MarconLP commented Nov 9, 2023 •
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current flow

  1. user opens community question > new open ticket in zendesk
  2. I comment on the community question > zendesk ticket is still open, but on /questions it is marked as "pending"

also when someone sets the ticket to pending (in zendesk), but the question gets a new message the zendesk ticket will stay in the pending state

  • set tickets to pending after a team member commented
  • open ticket after new comments
  • add pending as a status
@MarconLP MarconLP mentioned this issue Nov 9, 2023
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MarconLP commented Nov 9, 2023

another option would be to add an additional reply button: reply and set to pending, similar to how zendesk works

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MarconLP commented Apr 4, 2024

2024-04-04 at 04 53 19@2x

@MarconLP MarconLP closed this as completed Apr 4, 2024
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