osTicket - Prerequisites and Installation

This tutorial outlines a very brief overview of the prerequisites used to install the open-source help desk ticketing system osTicket.

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Computer)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

List of Prerequisites

• Internet Information Services
• PHP Manager
• Rewrite Module
• PHP
• My SQL
• Heidi SQL

Installation Steps

Create a Resource Group. Create a Windows 10 Virtual Machine (VM) with 2-4 Virtual CPUs.

Within the VM Install / Enable IIS in Windows with CGI and Common HTTP Features.

Install PHP Manager.

Install Rerwite Module.

Install PHP.

Install My SQL.

Install Heidi SQL.

Open osTicket.