Rocketchat not starting when upgrading from 3.7.2 to 3.8.0 #19537

MichaelSluydts · 2020-11-14T09:09:31Z

Description:

Rocketchat fails to start after updating from 3.7.2 to 3.8.

Steps to reproduce:

sudo systemctl stop rocketchat
sudo rm -rf /opt/Rocket.Chat
curl -L https://releases.rocket.chat/latest/download -o /tmp/rocket.chat.tgz
tar -xzf /tmp/rocket.chat.tgz -C /tmp
cd /tmp/bundle/programs/server && npm install
sudo mv /tmp/bundle /opt/Rocket.Chat
sudo chown -R rocketchat:rocketchat /opt/Rocket.Chat
sudo systemctl start rocketchat

Expected behavior:

Rocketchat will work.

Actual behavior:

It no longer starts, see logs below.

Server Setup Information:

Version of Rocket.Chat Server: 3.7.2
Operating System: CentOS 8
Deployment Method: tar
Number of Running Instances: 1
NodeJS Version: 13.2
MongoDB Version: 4.0.19

Client Setup Information

not relevant

Relevant logs:

Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu rocketchat[4845]: Nov 14 03:54:53 xxx.eu systemd[1]: /opt/Rocket.Chat/programs/server/node_modules/fibers/future.js:280
throw(ex);
^
TypeError: AsyncLocalStorage is not a constructor
at module (server/sdk/index.ts:23:34)
at fileEvaluate (packages/modules-runtime.js:336:7)
at Module.require (packages/modules-runtime.js:238:14)
at Module.moduleLink [as link] (/opt/Rocket.Chat/programs/server/npm/node_module>
at ee/server/broker.ts:1:80
at module (ee/server/broker.ts:345:2)
at fileEvaluate (packages/modules-runtime.js:336:7)
at Module.require (packages/modules-runtime.js:238:14)
at Module.moduleLink [as link] (/opt/Rocket.Chat/programs/server/npm/node_module>
at module (server/main.js:1:8)
at fileEvaluate (packages/modules-runtime.js:336:7)
at Module.require (packages/modules-runtime.js:238:14)
at require (packages/modules-runtime.js:258:21)
at /opt/Rocket.Chat/programs/server/app/app.js:191678:15
at /opt/Rocket.Chat/programs/server/boot.js:401:38
at Array.forEach ()
rocketchat.service: Main process exited, code=exited, status=1/FAILURE

Slupi · 2020-11-14T09:34:39Z

I had the same issue. A node update to version 12.18.4 fixed the problem for me.

jacotec · 2020-11-14T13:13:47Z

Confirm @Slupi , made the same experience.

fallen · 2020-11-14T13:22:41Z

Same issue here with node 12.19.0

irgendwie · 2020-11-14T13:40:00Z

Maybe some of you fell into the same pit as me (manual installation on Ubuntu 20.04) - Rocket.Chat doesn't seem to use the system's version of node but instead relies on the n managed version (compare https://docs.rocket.chat/installation/manual-installation/ubuntu).

Check the output of:
/usr/local/bin/node --version
and:
/usr/bin/node --version

As a solution I ended up with symlinking the /usr/bin/node binary to /usr/local/bin/node while removing the n managed version stuff with sudo n uninstall.

Edit: This way Rocket.Chat uses node 12.19.0 (system's version) and executing correctly for me.

MichaelSluydts · 2020-11-14T13:43:59Z

I confirm installing the specific version of 12.18.4 through n fixes the problem, which I guess is indeed the listed version. Not sure if we expect compatibility with any other versions. Should I close this or leave it for further investigation?

fallen · 2020-11-14T13:53:55Z

I'm on Debian Stretch 9.13, what fixed my issue was installing node 12.18.4 using 'n' by doing:

$ sudo n install 12.18.4
$ /usr/local/bin/node --version
v12.18.4

By default, following the install documentation ( https://docs.rocket.chat/installation/manual-installation/debian/ ) had me install NodeJS 12.19.0

irgendwie · 2020-11-14T14:01:37Z

By default, following the install documentation ( https://docs.rocket.chat/installation/manual-installation/debian/ ) had me install NodeJS 12.19.0

Yes and no - it install 12.19.0 (current version of node-js supplied through the debian package). Later in the guide the specific version 12.14.0 gets installed (under /usr/local/bin/ - higher preference in the PATH):

sudo npm install -g inherits n && sudo n 12.14.0

As 12.14.0 doesn't seem to be current enough anymore you can either install 12.18.4 (as many did) but 12.19.0 (supplied through the debian package) seems to also be fine:

Nov 14 14:39:28 omitted rocketchat[29903]: ➔ +---------------------------------------------------+
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | SERVER RUNNING |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ +---------------------------------------------------+
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | Rocket.Chat Version: 3.8.0 |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | NodeJS Version: 12.19.0 - x64 |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | MongoDB Version: 4.0.21 |

binarydad · 2020-11-14T14:04:45Z

I'm on Debian Stretch 9.13, what fixed my issue was installing node 12.18.4 using 'n' by doing:
$ sudo n install 12.18.4
$ /usr/local/bin/node --version
v12.18.4
By default, following the install documentation ( https://docs.rocket.chat/installation/manual-installation/debian/ ) had me install NodeJS 12.19.0

Worked for Ubuntu 18.04 as well.

mr-bobdobalina · 2020-11-14T17:55:52Z

Confirming for CentOS 7 running:
sudo n install 12.18.4

Then following the standard manual upgrade procedure fixed the issue.

fallen · 2020-11-15T20:47:53Z

By default, following the install documentation ( https://docs.rocket.chat/installation/manual-installation/debian/ ) had me install NodeJS 12.19.0

Yes and no - it install 12.19.0 (current version of node-js supplied through the debian package). Later in the guide the specific version 12.14.0 gets installed (under /usr/local/bin/ - higher preference in the PATH):

sudo npm install -g inherits n && sudo n 12.14.0

As 12.14.0 doesn't seem to be current enough anymore you can either install 12.18.4 (as many did) but 12.19.0 (supplied through the debian package) seems to also be fine:

Nov 14 14:39:28 omitted rocketchat[29903]: ➔ +---------------------------------------------------+
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | SERVER RUNNING |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ +---------------------------------------------------+
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | Rocket.Chat Version: 3.8.0 |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | NodeJS Version: 12.19.0 - x64 |
Nov 14 14:39:28 omitted rocketchat[29903]: ➔ | MongoDB Version: 4.0.21 |

You're actually right, one would need to edit the tutorial I guess.

fallen · 2020-11-15T21:00:39Z

I've proposed a PR to update the manual install doc => https://github.com/RocketChat/docs/pull/1826

desser-code · 2020-11-17T10:38:41Z

sudo n install 12.18.4 worked for me too. I think this can be closed.

ybshin · 2020-11-18T14:49:01Z

I can't install 12.18.4 with sudo n install 12.18.4

so used this command

NODE_MIRROR=https://nodejs.org/dist/ n 12.18.4

wesleyguirra · 2020-11-19T12:49:37Z

I'm using node 12.19.1, I'm not able to start the server using command node main.js that returns the following:

/root/rocket-chat/programs/server/node_modules/fibers/future.js:280
						throw(ex);
						^
TypeError: Cannot read property 'includes' of undefined
    at module (packages/rocketchat:mongo-config/server/index.js:32:28)
    at fileEvaluate (packages/modules-runtime.js:336:7)
    at Module.require (packages/modules-runtime.js:238:14)
    at require (packages/modules-runtime.js:258:21)
    at /root/rocket-chat/programs/server/packages/rocketchat_mongo-config.js:128:15
    at /root/rocket-chat/programs/server/packages/rocketchat_mongo-config.js:133:3
    at /root/rocket-chat/programs/server/boot.js:401:38
    at Array.forEach (<anonymous>)
    at /root/rocket-chat/programs/server/boot.js:226:21
    at /root/rocket-chat/programs/server/boot.js:464:7
    at Function.run (/root/rocket-chat/programs/server/profile.js:280:14)
    at /root/rocket-chat/programs/server/boot.js:463:13

I also tried to start service via systemd using systemctl start rocketchat and systemctl status rocketchat returns:

● rocketchat.service - The Rocket.Chat server
   Loaded: loaded (/etc/systemd/system/rocketchat.service; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Thu 2020-11-19 12:31:29 UTC; 5s ago
  Process: 13793 ExecStart=/usr/local/bin/node /root/rocket-chat/main.js (code=exited, status=1/FAILURE)
 Main PID: 13793 (code=exited, status=1/FAILURE)

Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]: Error: Cannot find module '/root/rocket-chat/main.js'
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:     at Function.Module._resolveFilename (internal/modules/cjs/loader.js:831:15)
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:     at Function.Module._load (internal/modules/cjs/loader.js:687:27)
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:     at Function.executeUserEntryPoint [as runMain] (internal/modules/run_main.js:60:12)
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:     at internal/main/run_main_module.js:17:47 {
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:   code: 'MODULE_NOT_FOUND',
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]:   requireStack: []
Nov 19 12:31:29 digital-heroes-ubuntu rocketchat[13793]: }
Nov 19 12:31:29 digital-heroes-ubuntu systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE
Nov 19 12:31:29 digital-heroes-ubuntu systemd[1]: rocketchat.service: Failed with result 'exit-code'.

I've tried versions 3.7.2, 3.2.0, 2.4.9.

Someone can help?

irgendwie · 2020-11-19T12:56:01Z

Did you run npm install after changing the node version? The node modules depend on the node version you are using.

wesleyguirra · 2020-11-19T13:02:09Z

@irgendwie Yes

wesleyguirra · 2020-11-19T13:32:17Z

Update

I've tried node versions using n: 12.18.4, 12.19.0 12.19.1.

every version returns the same error after trying command node main.js

I've deleted and run npm install between node version change.

when I set the env var for MONGO_URL the error gone but the command node main.js don't return anything, after a while it shows only one line that says: Killed

xi67 · 2020-11-20T07:58:03Z

On Debian 10 (buster), as suggested on a previous comment, i've symlink system NJS to local dir :
/usr/local/bin/node --version
v12.14.0
/usr/bin/node --version
v12.19.1
node --version
v12.14.0

mv /usr/local/bin/node /usr/local/bin/node.old
ln -s /usr/bin/node /usr/local/bin/node

node --version
v12.19.1

It works :
Rocket.Chat Version: 3.8.1
NodeJS Version: 12.19.1 - x64
MongoDB Version: 4.2.11

wesleyguirra · 2020-11-20T14:54:34Z

My problem was too: first I forgot to set env var for MONGO and second my droplet on digital ocean hasn't enough ram to run the server.

I simply stop all processes that was running in droplet, start the server, then I start other proccesses again.

Without this change, RocketChat does not start anymore with NodeJS 12.14.0. Resolves RocketChat/Rocket.Chat#19537

frdmn · 2020-11-26T09:53:54Z

Docs should be updated now. Thanks for reporting/contributing everyone! 🚀

BizClimb mentioned this issue Nov 15, 2020

RocketChat fails to start after upgrading from 3.7.1 to 3.8.0. #19545

Closed

frdmn pushed a commit to RocketChat/docs-old that referenced this issue Nov 26, 2020

Update manual install with needed NodeJS version (#1826)

e72d3ea

Without this change, RocketChat does not start anymore with NodeJS 12.14.0. Resolves RocketChat/Rocket.Chat#19537

frdmn closed this as completed Nov 26, 2020

ysgcgfinics mentioned this issue Nov 26, 2020

Release 3.8.1 #19632

Merged

m4z mentioned this issue Dec 1, 2020

Upgrade 3.7.1 → 3.9.0 fails RocketChat/install.sh#33

Closed

vplb mentioned this issue Dec 10, 2020

Cannot start server after update attempt to 3.9. #19828

Closed

kullmanp mentioned this issue Jun 3, 2021

Migrate from travis-ci.org to travis-ci.com until 2020-12-31 baloise/rocket-chat-rest-client#63

Closed

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Rocketchat not starting when upgrading from 3.7.2 to 3.8.0 #19537

Rocketchat not starting when upgrading from 3.7.2 to 3.8.0 #19537

MichaelSluydts commented Nov 14, 2020

Slupi commented Nov 14, 2020

jacotec commented Nov 14, 2020

fallen commented Nov 14, 2020

irgendwie commented Nov 14, 2020 •

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MichaelSluydts commented Nov 14, 2020

fallen commented Nov 14, 2020

irgendwie commented Nov 14, 2020

binarydad commented Nov 14, 2020

mr-bobdobalina commented Nov 14, 2020

fallen commented Nov 15, 2020

fallen commented Nov 15, 2020

desser-code commented Nov 17, 2020

ybshin commented Nov 18, 2020

wesleyguirra commented Nov 19, 2020 •

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irgendwie commented Nov 19, 2020

wesleyguirra commented Nov 19, 2020

wesleyguirra commented Nov 19, 2020 •

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xi67 commented Nov 20, 2020

wesleyguirra commented Nov 20, 2020

frdmn commented Nov 26, 2020

Rocketchat not starting when upgrading from 3.7.2 to 3.8.0 #19537

Rocketchat not starting when upgrading from 3.7.2 to 3.8.0 #19537

Comments

MichaelSluydts commented Nov 14, 2020

Description:

Steps to reproduce:

Expected behavior:

Actual behavior:

Server Setup Information:

Client Setup Information

Relevant logs:

Slupi commented Nov 14, 2020

jacotec commented Nov 14, 2020

fallen commented Nov 14, 2020

irgendwie commented Nov 14, 2020 • edited Loading

MichaelSluydts commented Nov 14, 2020

fallen commented Nov 14, 2020

irgendwie commented Nov 14, 2020

binarydad commented Nov 14, 2020

mr-bobdobalina commented Nov 14, 2020

fallen commented Nov 15, 2020

fallen commented Nov 15, 2020

desser-code commented Nov 17, 2020

ybshin commented Nov 18, 2020

wesleyguirra commented Nov 19, 2020 • edited Loading

irgendwie commented Nov 19, 2020

wesleyguirra commented Nov 19, 2020

wesleyguirra commented Nov 19, 2020 • edited Loading

Update

xi67 commented Nov 20, 2020

wesleyguirra commented Nov 20, 2020

frdmn commented Nov 26, 2020

irgendwie commented Nov 14, 2020 •

edited

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wesleyguirra commented Nov 19, 2020 •

edited

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wesleyguirra commented Nov 19, 2020 •

edited

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