"soapui-5.7.0” cannot be opened because the developer cannot be verified #773

Alikhan247 · 2023-07-25T09:34:44Z

In Mac OS newer Versions of SoapUI app will not install with message: "soapui cannot be opened because the developer cannot be verified"

Already installed app will crash with message that “libprism_es2.dylib” will damage your computer. You should move it to the Trash.

cvqprs · 2023-07-25T10:54:37Z

I have the same issue: “SoapUI-5.7.0.dmg” can’t be opened. You should move it to the Bin.

also tried to install using terminal:
brew install soapui --no-quarantine ==> Downloading https://formulae.brew.sh/api/formula.jws.json ################################################################################################################################################################################################################### 100.0% ==> Downloading https://formulae.brew.sh/api/cask.jws.json ################################################################################################################################################################################################################### 100.0% ==> Downloading https://s3.amazonaws.com/downloads.eviware/soapuios/5.7.0/SoapUI-5.7.0.dmg ################################################################################################################################################################################################################### 100.0% ==> Installing Cask soapui Warning: macOS's Gatekeeper has been disabled for this Cask ==> Running installer script 'SoapUI 5.7.0 Installer.app/Contents/MacOS/JavaApplicationStub' ==> Purging files for version 5.7.0 of Cask soapui Error: Failure while executing; /usr/bin/env PATH=/usr/local/bin:/usr/local/sbin:/usr/local/Homebrew/Library/Homebrew/shims/shared:/usr/bin:/bin:/usr/sbin:/sbin /usr/local/Caskroom/soapui/5.7.0/SoapUI\ 5.7.0\ Installer.app/Contents/MacOS/JavaApplicationStub -q -VcreateDesktopLinkAction$Boolean=false -Vsys.component.132$Boolean=true -Vsys.component.714$Boolean=false -Vsys.component.1263$Boolean=false -Vsys.component.2393$Boolean=false -VshowFileAction$Boolean=false -Vsys.installationDir=/Applications -VexecutionLauncherAction$Boolean=false was terminated by uncaught signal KILL.

pipelin56 · 2023-07-25T12:08:48Z

I got the same error and also:

SoapUI version 5.7.0 on Mac OS Ventura - M1 Chip

pipelin56 · 2023-07-26T09:10:10Z

I fixed it following this steps

JFoxUK · 2023-07-26T18:10:12Z

I have the same issues and I'm unsure how to carry out the above steps to workaround

ixw236 · 2023-07-26T18:12:54Z

Same issue for me and my team. Brew doesnt work, git install doesnt work, installer doesnt work.

Edit: all users (myself + 4) are on MacOS, version 13.4.1 (c)

swilliams-a3digital · 2023-07-26T21:51:34Z

I have the same problem. This seems like an urgent problem as it looks like a smartbear security breach. Can someone please comment on this. Thanks.

wgtripp · 2023-07-26T23:07:26Z

Same issue for me.

Apple M1 Pro
Ventura 13.4.1
Thanks.

YOU54F · 2023-07-27T10:59:44Z

Hey all,

Thanks for the report(s). The SmartBear team are actively looking into this and will update with timelines once we have more insights on a resolution.

If users could update their bug reports to state which macos version, and processor they are using, this would be helpful in ensuring we can test against all affected versions.

You may note, this is also raised as a SO question https://stackoverflow.com/questions/76757666/soapui-5-7-5-6-macos-installer-and-multiple-libprism-warnings-will-damage-yo

we will provide updates in both places.

Hope that helps as an interim.

Yousaf

hussam-qasem · 2023-07-27T12:05:07Z

Duplicate issue #772 ?

ixw236 · 2023-07-27T12:37:40Z

Duplicate issue #772 ?

I believe it is similar. I had the same problem as #772 when SOAPui was already installed on my system.

This issue is related to MacOS blocking users from running an install to get the application on their system.

Slight difference but probably the same problem causing both issues, imo.

EDIT:

Additionally, #591 seems to have the same issue description for an older macOS version. Perhaps the solution is the same.

bornmw · 2023-07-27T18:12:20Z

13.4.1
CPU: M1

This DMG file can be avoided by downloading the ZIP version of the app from https://github.com/SmartBear/soapui/releases

But then it fails with other errors (java18):

================================
=
= SOAPUI_HOME = /usr/local/SoapUI-5.7.0
=
================================
OpenJDK 64-Bit Server VM warning: Ignoring option --illegal-access=permit; support was removed in 17.0
Configuring log4j from [/usr/local/SoapUI-5.7.0/bin/soapui-log4j.xml]
14:11:03,203 INFO  [DefaultSoapUICore] Creating new settings at [/Users/bxi595/soapui-settings.xml]
14:11:04,018 INFO  [PluginManager] 0 plugins loaded in 0 ms
14:11:04,018 INFO  [DefaultSoapUICore] All plugins loaded
14:11:04,127 INFO  [DefaultSoapUICore] Defaulting to native L&F for Mac OS X
14:11:04,546 INFO  [SoapUI] Used java version: 18.0.2.1
Jul 27, 2023 2:11:06 PM com.sun.javafx.application.PlatformImpl startup
WARNING: Unsupported JavaFX configuration: classes were loaded from 'unnamed module @16394a1d'
Loading library prism_es2 from resource failed: java.lang.UnsatisfiedLinkError: Can't load library: /Users/bxi595/.openjfx/cache/16/libprism_es2.dylib
java.lang.UnsatisfiedLinkError: Can't load library: /Users/bxi595/.openjfx/cache/16/libprism_es2.dylib
	at java.base/java.lang.ClassLoader.loadLibrary(ClassLoader.java:2398)

swilliams-a3digital · 2023-07-27T18:43:50Z

MAC OS 13.4.1 and MAC OS 13.5

bnylund · 2023-07-27T18:54:43Z

macOS 13.4.1c, M2 chip

java.lang.UnsatisfiedLinkError: /Users/bnylund/.openjfx/cache/16/libprism_sw.dylib: dlopen(/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib, 0x0001): tried: '/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64')), '/System/Volumes/Preboot/Cryptexes/OS/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (no such file), '/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64'))

MRGAO-CR7 · 2023-07-27T23:13:22Z

MACOS Ventura 13.5
same issue

cvqprs · 2023-07-28T07:09:52Z

macOS 12.6.7 (21G651) Monterey - the same issue.

paul-cossey · 2023-07-28T08:08:15Z

Hi, Folks

We're having the same issues. Looks like a revoked certificate.

Daz-wallace · 2023-07-28T09:28:19Z

Hi folks,
Can the devs share any light on if the revocation of the signing certificate by Apple was at the request of them, or purely by Apple?
And what might be the reason for it (e.g. has the signing key been compromised somewhere)?
Thank you!

JFoxUK · 2023-07-28T11:00:19Z

Hi @YOU54F - any update?

hussam-qasem · 2023-07-28T11:52:36Z

There's a workaround if you don't mind using v5.6.1 instead.

If you have v5.7.0 already installed, there's another workaround by installing updated javafx libraries.

JFoxUK · 2023-07-28T12:08:14Z

@hussam-qasem - how do I get the option to override malware protection?

YOU54F · 2023-07-28T13:31:30Z

Hey all,

Thanks for the patience on this matter.

The SmartBear team is making good progression resolving. The issue arises from the previous JRE environment used in SOAPUI which is not working with at least the latest version of Mac Ventura.

The team has updated JRE to Liberica JRE version. 16.0.2+7 and currently testing the application builds and installs correctly.

Once all QA is complete, we will release new installers and update on the community forums.

Please continue to update bug reports to state which MacOS versions and processors you are using so we can ensure we are test against all affected versions.

Thank you!

Tracking issues

we will provide updates in both places and more updates to follow in due course!

hussam-qasem · 2023-07-28T13:35:27Z

macOS Monterey 12.6.7, Quad-Core Intel Core i7

YOU54F · 2023-07-28T13:36:10Z

macOS 13.4.1c, M2 chip

java.lang.UnsatisfiedLinkError: /Users/bnylund/.openjfx/cache/16/libprism_sw.dylib: dlopen(/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib, 0x0001): tried: '/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64')), '/System/Volumes/Preboot/Cryptexes/OS/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (no such file), '/Users/bnylund/.openjfx/cache/16/libprism_sw.dylib' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64'))

I believe you also have separate issue with needing to use Rosetta on apple silicon (arm64) as the released binaries are built for intel (x86_64)

swilliams-a3digital · 2023-07-28T18:17:07Z

@YOU54F, thanks for the update. Can you comment on whether or not their was a security / malware issue as part of this? The security team at my company needs details on why the apple certificate was revoked before we will be allowed to use SOAP UI again.

YOU54F · 2023-07-28T19:09:30Z

@YOU54F, thanks for the update. Can you comment on whether or not their was a security / malware issue as part of this? The security team at my company needs details on why the apple certificate was revoked before we will be allowed to use SOAP UI again.

Looking at the detail, both publicly and internally and taking a look at the actual package from the official download site, it doesn’t appear to be a malware issue.

the brew installer formula has a shashum check so if the package contents were modified that would fail to install and it would detect the mismatch from when the formula was created.

I’ll co ordinate with the team to sure that alongside fix and release notes, we’ll put out a public post with fuller insight into the issue and resolution that should allay your teams security concerns.

hope that helps

jangaehler · 2023-07-31T07:05:18Z

Ventura 13.4.1, M1 Max

Thank you.

danocan · 2023-07-31T11:01:30Z

Hi team!

I can't run a fresh install of version 5.7.0 running Ventura 13.5 on Apple M2 Pro chip.

Any ETA as to when the issue will be fixed (or is the only workaround possible to install the 5.6.1 version as mentioned on the SO post?

Vinnie1991 · 2023-07-31T14:23:28Z

Ventura 13.2 (22D49), Intel i7 still.

Any ETA for this fix?
I can't even install 5.6.1 anymore (the "fix" from Stackoverflow).

Otherwise I'll just have to arrange a Windows laptop if the fix takes even longer.

alphafoobar · 2023-07-31T22:02:11Z

I get this error 3 or 4 times, then Soap UI is killed.

Soap UI 5.7.0
My MacBook Pro 15-inch, 2017
processor: 2.9 Ghz Quad-Core Intel core i7
MacOs: Ventura 13.1

Vinnie1991 · 2023-08-01T07:36:39Z

Ventura 13.2 (22D49), Intel i7 still.

Any ETA for this fix? I can't even install 5.6.1 anymore (the "fix" from Stackoverflow).

Otherwise I'll just have to arrange a Windows laptop if the fix takes even longer.

FYI, this fix works for my case: https://stackoverflow.com/a/76771279/2421157

paulodaluz · 2023-08-01T11:07:04Z

I can't install the SOAPUI, using in terminal i have the same problem!

First Computer:
Soap UI 5.7.0
MacOS: Ventura 13.5
MacBook Air 15-inch, 2020
Processador: Chip Apple M1

Second Computer:
Soap UI 5.7.0
MacOS: Sonoma 14.0
MacBook M1 Pro 14-inch, 2021
Processador: Chip Apple M1 Pro

Any ETA for this fix? If there's a beta in development, I'd like to test it out.

stefania11zanzottera · 2023-08-01T12:22:48Z

Good morning,
I have same problem.
Ventura 13.5

Crispy-Salesforce · 2023-08-01T12:58:11Z

Good morning!
I have the same problem trying to install SoupUI 5.5.0, 5.6.1, or 5.7.0 in my MacBook Pro (i7) Ventura 13.5.
Thanks!

YOU54F · 2023-08-01T13:42:59Z

Hey all,

Thanks for your continued patience!

We are pleased to announce that we now have a new release 5.7.1 out.

SoapUI Open Source 5.7.1

Released on 2023-08-01

Fixed an issue where SoapUI version 5.6.0 and 5.7.0 would not install or open on certain machines including Mac OS Ventura. There were issues with an expired Apple Certificate and previous bundled JRE environment. We have signed the new version with updated Apple Certificate and also updated the bundled JRE environment to Liberica version 16.0.2+7. These updates which resolves this issue for Mac users and the application now installs properly. Windows and Linux versions also received updates to the bundled JRE environment.

Links are below.

Github Release
- https://github.com/SmartBear/soapui/releases/tag/v5.7.1
Official Download Page
- https://www.soapui.org/downloads/latest-release/
Release Notes
- https://www.soapui.org/downloads/latest-release/release-notes/
- https://github.com/SmartBear/soapui/blob/release-5.7.1/RELEASENOTES.txt

Thanks again for using SoapUI and bringing the issue to our attention.

Saf

paulodaluz · 2023-08-01T13:51:32Z

I can't install the SOAPUI, using in terminal i have the same problem!

First Computer:

Soap UI 5.7.0

MacOS: Ventura 13.5

MacBook Air 15-inch, 2020

Processador: Chip Apple M1

Second Computer:

Soap UI 5.7.0

MacOS: Sonoma 14.0

MacBook M1 Pro 14-inch, 2021

Processador: Chip Apple M1 Pro

Any ETA for this fix? If there's a beta in development, I'd like to test it out.

Fixed with new version! thanks

nickdavis · 2023-08-01T19:39:44Z

@YOU54F thanks for the v5.7.1 update!

Just curious, is there any plan for a completely native Apple Silicon version of Soap UI in the works?

YOU54F · 2023-08-09T16:01:14Z

Hiya @nickdavis,

No plans from the team, but I personally would love to, both arm64 for macos and linux.

I'd probably advise raising a separate issue for ARM64 support to allow for tracking.

I'll see what I can rustle up in some open source time, as I have been on an armageddon misson, looking to bring in arm64 support across the majority of our Pact tooling (which is where I spent most of my time) and beyond.

Also we might find others that have success running on arm64 platforms (if they are building from source) and can provide some advice or feedback :)

Alikhan247 · 2023-08-22T09:16:10Z

Thanks to the Team we got an update with fix!❤️
Will wait for ARM64 version in future updates.

qaiscvs · 2023-10-11T02:45:53Z

I found the fix for it. we need to replace javaFX version 16 jar files with version 20.0.2.https://repo1.maven.org/maven2/org/openjfx/

Alikhan247 closed this as completed Aug 22, 2023

YOU54F mentioned this issue May 7, 2024

[Feature Request] - Native ARM64 MacOS release (Apple Silicon) #809

Open

"soapui-5.7.0” cannot be opened because the developer cannot be verified #773

"soapui-5.7.0” cannot be opened because the developer cannot be verified #773

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Alikhan247 commented Jul 25, 2023

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bornmw commented Jul 27, 2023

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MRGAO-CR7 commented Jul 27, 2023

cvqprs commented Jul 28, 2023

paul-cossey commented Jul 28, 2023

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alphafoobar commented Jul 31, 2023

Vinnie1991 commented Aug 1, 2023

paulodaluz commented Aug 1, 2023

stefania11zanzottera commented Aug 1, 2023

Crispy-Salesforce commented Aug 1, 2023

YOU54F commented Aug 1, 2023 • edited Loading

SoapUI Open Source 5.7.1

Released on 2023-08-01

paulodaluz commented Aug 1, 2023

nickdavis commented Aug 1, 2023

YOU54F commented Aug 9, 2023

Alikhan247 commented Aug 22, 2023

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