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FAQ Video
1. Why do I get the message: We're unable to play this video, make sure the server is running and has access to this video.
There are many variants to this message depending client.
- We're unable to play this video, make sure the server is running and has access to this video.
- Video Unavailable
First try restarting the Plex Media Server. Depending on how the channel was installed/updated, the channel's Service Code may not of registered correctly.
If restarting did not fix the issue, then there is an issue with either the channel or your connection to the kiss sites. If a checkbox appears on the source site or video web page, asking you to prove you're human, then this is the issue.
By default, my channel assumes all streams can be directly played by your clients, so it sends the clients the direct video URL for them to handle. This means your client is directly streaming from the source URL and not using you Plex Media Server (PMS) for any transcoding. Some clients have options for direct stream, this would be what my channel is trying to do normally. If a direct stream fails because the content is not supported then some clients have a fallback to try transcoding the video URL through your PMS.
That said, I have included an option within the channel's preferences to Force Transcoding. This means the video URL is kept by your PMS and transcoded into a compatible stream that your specific client can use. So in the force transcoding instance your client is using PMS as a man-in-the-middle, thus taxing your network's upload speed.