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17. Performance platform
Mark Barlow edited this page Mar 16, 2016
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Link to corresponding item in JIRA: https://jira.informed.com:8443/browse/FCOLOI-170
Questions
- Have you agreed what metrics are going on the performance platform?
- What data is being uploaded to the performance platform during beta?
- How is data being uploaded to the performance platform during beta?
- Is the performance dashboard available for use?
Evidence
Service Manager able to:
- show the beta dashboard with baseline data and explain the audience and use of the dashboard during beta.
- show which metrics are being uploaded to the performance platform and how they are uploaded (manual, automatic).
- show published performance dashboard.
Mark has been in regular contact with Cliff Sheppard since initiating the work on 28th August. Resourcing in the PP team is limited but we have agreed the following:
| KPI | Source | Frequency | Notes |
|---|---|---|---|
| Satisfaction KPI | GOV.UK Survey | Automated | A ticket has been raised to request this, but it is only actioned if we pass the beta assessment |
| Completion rate KPI | Piwik analytics, goals | Automated | We have several different completion routes to track, including one deliberate 'deadend' where we stop users from applying as they are not eligible. The completion points are: 1. Get documents certified, 2. Standard application confirmation, 3. Premium application confirmation, 4. Business drop-off application confirmation |
| Digital takeup | Internal FCO reporting from Casebook case working tool | Monthly | Initially by email to Cliff then by account upload tool once that is made available. We are tracking digital, assisted digital and offline applications (which include the legacy Word/pdf/ODF form) |
| Cost per transaction | Transaction returns | Quarterly | PP team have confirmed that guidance states this should exclude startup costs, and only include running costs (all running costs, not just digital). That is what we are providing. |
A prototype dashboard has been set up by the PP team at https://www.gov.uk/performance/document-legalisation?abc1, with more data to be added in due course.