Smart AI differentiate Uni-QUICK from others Q&A systems, facilitating the management of the information to deliver relevant answers easily and provide knowledge effectively. An essential tool for all University students and staff members. A robust information system in unprecedented times.
In these challenging times information systems are essential and that is why Uni-QUICK! has been designed to incorporate efficiently the most relevant topics - classified in more than 10 different categories, everything in only one site!. The virtual modality is perfect to avoid other inefficient student-facing services, helping users find effective answers to their queries in a safer manner and mitigate as much as possible the transition process to a different country for international students - especially in a period of crisis or change. Thus, remote education guidelines and information about new university-facilities are for instance perfectly managed from the virtual assistant and instantly updated in all its different categories and sub-categories when required. Information about quarantine - for the moment still valid for international students coming to the UK, information about flexible new enrolment dates due to Covid-19 and all the latest updates regarding health and wellbeing in general, for prospective and current students, can be easily incorporated and efficiently provided by Uni-QUICK!.
A sample of custom intents topics:
- Visa types: Tier 4, Short-term, Child student visa
- Healthcare NHS, IHS
- Student Accommodation Management: On-campus and external, reservation system
- Bank Accounts UK: Documents required for international students comig to the UK
- Student Jobs: Internships, Part-time, Full-time (prospective international, home and current students)
- Covid-19 information sample for prospective, current students, University Staff members: new enrollment dates, new rules on campus, quarantine for international students, others.
- Complex dialog
- Custom Intents Definition
- Dialog nodes to handle intents
- Entities to make responses more specific
- Pattern entity - Dialog incorporation to find patterns in user inputs
- Context variables
- Slots
** Improve the dialog!: review complexity, add intents, identify new relevant topics EDIT/TEST/DEMO
IBM cloud services/systems used in the project:
- Knowledge Catalog
- Watson Assistant
- Watson Studio
- Watson Machine Learning
- Cloud Watson
To successfully mitigate difficulties associated to language barriers, Uni-QUICK will incorporate other Watson features such as speech to text and translation services as a part of the solution.
- Speech to text and translation services to improve customer satisfaction
- Creation of new intents in the context of Covid-19 social distancing UK
Categpory 1: Restaurants and coffees / Sub-category 1: Discount and coupons for students
Category 2: Social Life on Campus and external, Transportation Information (University location) - Watson working on: Platform, website, App
- Start-up project linked to Watson AI and KM case study - in development
- Opportunities at IBM!:))
*** Funding opportunities for Uni-QUICK!- NEXT STEPS *** upgrades of current version and other licensing software for project development
To run this project, install it locally using npm:
$ cd ../lorem
$ npm install
$ npm start
