Air conditioner went offline

[witmannmark]

Hi!

I have same problem what have some guys. I have 3x gree u-crown air conditioners. If i add it work fine but after a few hours go offline and homey cant control ac-s.

I add it again and again maybe 10-15x but every time same problem.

[aivus]

Hello @witmannmark

Do they work for some time and then stop?

Based on the report you've sent I see that homey can not reach your HVACs and mark them as offline.

Could you please check that you ACs and homey are in the same network subnet?
Your ACs are in 192.168.245.*

Related ticket #22

[witmannmark]

Yes, the same network. Now i added theese again. 192.168.245.81, 192.168.245.85, 192.168.245.192.168.245.79 . Its that possible the AC-s change IP adress during the time?

[aivus]

Application uses mac address to find specific HVAC from the all known.

Could you please try to restart an Gree app when any HVAC goes offline.
It can be done from the same page where you sent diagnostic report.

Will HVAC start work after the app restart?

[witmannmark]

Now i find the reason of the problem. I dont know why but when i add now again climatisation the ip was different. Sutuatin is that climatisations ip adres is not static.

Existing some to fix that problem?

[aivus]

@witmannmark could you restart an app in case when it's showing offline status like described in my previous message?

[witmannmark]

Now i try and its a true. When i go back to gree app after closing it air conditioner go online again in homey app.

[witmannmark]

I set up in router fix ip adresses for ac-s. At now looks like ac-s cant go offline. Now homey see it few hours more...

[aivus]

@witmannmark I'm fixing the bug related to switching to offline in case of changing ip address of AC.

Please share your email address which is used for homey with me and I'll release alpha version with fix to test when it will be ready.

[witmannmark]

At now i have other errors. (Device not avaiable, maybe app was disabled. You do it?). Mail adress is: witmannmark@gmail.com

[witmannmark]

Hi!

Unfortunately, the app crashed while I was doing the following:

(...)

This is the stack trace:dgram.js:638
throw new errors.Error('ERR_SOCKET_DGRAM_NOT_RUNNING');
^

Error [ERR_SOCKET_DGRAM_NOT_RUNNING]: Not running
at Socket._healthCheck (dgram.js:638:11)
at Socket.close (dgram.js:516:8)
at Client.disconnect (/node_modules/gree-hvac-client/lib/client.js:131:22)
at Timeout._socketTimeoutRef.setTimeout [as _onTimeout] (/node_modules/gree-hvac-client/lib/client.js:118:22)
at ontimeout (timers.js:498:11)
at tryOnTimeout (timers.js:323:5)
at Timer.listOnTimeout (timers.js:290:5)

[aivus]

Unfortunately, the app crashed while I was doing the following:

Thanks for the info. I got this crash report.
It's fixed in v0.1.4

At now i have other errors. (Device not avaiable, maybe app was disabled. You do it?)

It's related to the crash above.

Mail adress is:

I've added you as an alpha tester.
Now you can install alpha version 0.1.4 from the https://apps.athom.com/app/com.gree.
Please revert your changes in the router (remove static ip for the ACs) and check how app works now on the 0.1.4

[witmannmark]

Thx, now i changed the version the app to the alpha, but i go home only sunday. I cant change now IP adresses. I do it on sunday and i write after.

[aivus]

Ok, will wait for feedback from you

…

On Fri, 18 Oct 2019, 10:39 witmannmark, ***@***.***> wrote: Thx, now i changed the version the app to the alpha, but i go home only sunday. I cant change now IP adresses. I do it on sunday and i write after. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#28?email_source=notifications&email_token=AAHZOB5PBANCL7D6LNEEL4LQPFR3BA5CNFSM4JAU6E42YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEBTEAZY#issuecomment-543572071>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAHZOB4U7V22BNV4NG5LO23QPFR3BANCNFSM4JAU6E4Q> .

[aivus]

Hey @witmannmark
Did you have a chance to check it?

[witmannmark]

Hi, i checked it now (I changed static ip in router) After that i added a AC-s again into homey. This was yesterday, and everything is good until that. AC-s working and cant go offline at this time. Thx much!

[aivus]

@witmannmark thanks for feedback.
Will push this fix to the next stable version 0.1.5

[aivus]

Released in v0.2.1