Service performance page

[stevenjmesser]

What

A page that shows service performance over time, including key performance indicators and other useful metrics for understanding whether a service is useful for users.

Why

Since GOV.‌UK Performance Platform was decommissioned, there hasn’t been a common method for services to show their performance (except publishing data on data.gov.uk). A page pattern in the GOV.‌UK Design System could help more services across government be transparent and accountable to users.

There are many services across government publishing performance pages, making their KPIs open and available. There is an opportunity to collect and collate common patterns.

Anything else

This likely crosses over with #15 but has an explicit purpose of measuring and demonstrating success.

[stevenjmesser]

Examples of service performance pages

• GOV.‌UK Pay performance data
• GOV.‌UK Notify performance data
• Planning data platform performance
• OPG Services Performance Data
• GOV.UK Frontend versions used by services (community resource)
• Register to Vote performance dashboard

Please shares examples and insights in this issue, it’d be great to see what’s common amongst services.

[whitingx]

Great.gov.uk performance dashboard

Department for Business and Trade (DBT) statistics showing performance indicators for digital services on great.gov.uk.

Dashboard - https://www.great.gov.uk/performance-dashboard/

Additional - https://www.gov.uk/government/statistics/greatgovuk-performance-dashboard

[whitingx]

If this task is looking to expand out to other (non-Gov) Public Sector performance pages - the NHS Dashboards;

https://digital.nhs.uk/dashboards

might work as useful reference examples.

[whitingx]

Quite basic, but the Prevent duty training: Learn how to support people susceptible to radicalisation service has a performance page located here;

https://www.support-people-susceptible-to-radicalisation.service.gov.uk/service-performance

[whitingx]

Unable to access without a login, but the (fantastically named) 🌌 🔭 Monitor Space Hazards service looks to provide performance data;

https://www.monitor-space-hazards.service.gov.uk/performance-monitoring

Linked from footer of main service page here;

https://www.monitor-space-hazards.service.gov.uk/

Edit: Looking at the performance monitoring page as shown in the demo video > https://youtu.be/7xgaBjXGGNM?feature=shared&t=333 - this might be relevant/applicable to the other examples being collected on this issue.

[frankieroberto]

Some more:

• Find an energy certificate
• Find a lost TRN
• Apply for teacher training (I originally designed this one)

[stevenjmesser]

Some early blog posts detailing what Performance Platform was hoping to achieve, which might be useful context.

• https://gds.blog.gov.uk/2014/05/14/releasing-all-the-things-a-good-day-for-the-performance-platform/
• https://gds.blog.gov.uk/2013/11/12/gds-this-week-sprint-share-and-performance-platform-update/
• https://gds.blog.gov.uk/2013/10/18/dashboard-for-the-lasting-power-of-attorney-transaction-released/
• https://gds.blog.gov.uk/2013/05/16/licensing-dashboards-launch-on-the-performance-platform/
• https://gds.blog.gov.uk/2013/09/09/comparing-transactions-step-by-step/