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[BUG] Unable to load list of TV Series Friends in Czech language #194

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CZJohny opened this issue Jun 1, 2021 · 2 comments
Closed
1 task

[BUG] Unable to load list of TV Series Friends in Czech language #194

CZJohny opened this issue Jun 1, 2021 · 2 comments
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FIXED Issue is fixed SUPPORT

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@CZJohny
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CZJohny commented Jun 1, 2021

  • Are you running the latest version?
    YES Addon Hbo EU 2.7.1 (plugin.video.hbogoeu-2.7.1-matrix.zip)
    Kodi Matrix 19.1

Describe the bug
Failed to load TV series Friends - get an error There is a newer version available, please update...
Other series or Movies works fine, also can play directly from HBO official app in TV

To Reproduce
Steps to reproduce the behaviour:

  1. Go to TV Series
  2. Click on Friends (Přátelé)
  3. See an error (screenshot)

Expected behaviour
Load list of series 1-10

Debug log - https://kodi.wiki/view/Log_file/Easy

kodi.log

[Please note, bug reports without full logs will be marked as ignored rules and ignored untill a log is provided]

Screenshots
DSC_0263

Operating System

  • [* ] Android TV 7.0 (SONY TV)

Additional informatin on the environment

[Descripe your environment a bit more detailed, are you using LibreElec f.e.]

Additional context
Add any other context about the problem here.

@CZJohny CZJohny added the bug Something isn't working label Jun 1, 2021
@arvvoid
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arvvoid commented Jun 1, 2021

Hello tnx for reporting.

There have been some api changes recently on hbo go side so might be related to that or might have been just a temporary error on their side.
I watched the other day and tried now and it seams to work fine for me.

Go to settings and clear the add-on cache to force a new retrieval of data from the service now since the cache TTL is 24h and try again, to exclude it was just an temporary error on their side.

To clear the cache go to add-on settings -> expert -> clear request cache

screenshot00001

Let me know the outcome.

@arvvoid arvvoid added SUPPORT WIP Work in Progress labels Jun 1, 2021
@CZJohny
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CZJohny commented Jun 1, 2021

Thank you, clearing the request cache helped. :)

@CZJohny CZJohny closed this as completed Jun 1, 2021
@arvvoid arvvoid added FIXED Issue is fixed and removed WIP Work in Progress bug Something isn't working labels Jun 1, 2021
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