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Mac client will not log in, password screen shows "__$1__" for username #6226

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d-quintal opened this issue Sep 7, 2023 · 4 comments
Closed
1 task done

Mac client will not log in, password screen shows "__$1__" for username #6226

d-quintal opened this issue Sep 7, 2023 · 4 comments
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bug desktop Desktop Application

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@d-quintal
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Steps To Reproduce

Attempting to log in to bitwarden.com using saved email and 2FA (Duo is 2FA method)

  1. Open Bitwarden app. Icon shows in menu bar but password prompt does not appear.
  2. Click Bitwarden icon in menu bar. Password prompt window appears but displays "Logged in as $1 on bitwarden.com."
bitwarden1 3. Enter password (remaining behavior is the same regardless of whether password is correct). 4. Click "Unlock".

Expected Result

  1. User opens Bitwarden app
  2. Bitwarden login screen pops up, displaying "Logged in as on bitwarden.com." and prompting for password
  3. When user clicks "Unlock", user receives error message indicating incorrect password or password field empty, or if the password is correct then is logged in to Bitwarden

Actual Result

User opens Bitwarden app. The icon appears in the menu bar, but no window appears. User left-clicks the icon to bring up the login window.
When user enters password (correct or incorrect) and clicks "Unlock", the window freezes with "Unlock" button 'pressed' (shaded background, orange border).
bitwarden2

Once frozen:

  • Left-clicking the Bitwarden icon shows/hides the frozen window
  • Right-clicking the Bitwarden icon shows menu with "Show / Hide", "Lock vault" (disabled) and "Exit", as expected
  • All other menus have all Bitwarden-specific options disabled (only the MacOS defaults like "Window" -> "Minimize" enabled)
  • The app will exit cleanly but the issue returns on reopen

Adding a new account in a newly-logged-in (not frozen) app session, using the previously logged in email, solves the problem. It prompts for email and password, then hands off to Duo and returns with a logged in session as expected.

Screenshots or Videos

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Additional Context

No response

Operating System

macOS

Operating System Version

13.4.1 (c) (22F770820d)

Installation method

Mac App Store

Build Version

2023.8.3 (11485)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@d-quintal d-quintal added bug desktop Desktop Application labels Sep 7, 2023
@d-quintal
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Password length also does not appear to matter. Tested 8-50+ characters.

@djsmith85
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@d-quintal; Thank you for your report.

Could you please try logging out of all accounts or if that does not work deleting the existing data.json. This seems like an issue with some corrupted data on launch. This would also explain why a second login with the same account works

@d-quintal
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d-quintal commented Sep 8, 2023 via email

@Krychaz Krychaz closed this as completed Sep 8, 2023
@d-quintal
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d-quintal commented Sep 8, 2023 via email

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@djsmith85 @d-quintal @Krychaz