bkper is deleting my new accounts in the template

[robmartinez-bkper]

i created a new account for "salaries" under "payroll" transaction and went back to find it and it was gone. i ran a search and it was not found. i tried to create a new "salaries" account and it would not let me because one already exists...except the problem is that it totally disappeared. this also happened to a couple of other new accounts i created in the template (start-up template).

[maelcaldas]

Hi Robert,

Maybe the account was accidentally deactivated

Can you check the deactivated accounts list, like bellow:

And check if the account appears there?

Thanks,
Mael

[robmartinez-bkper]

That worked!!! Very helpful!!! Thank you!!! Rob

…

On Sat, May 30, 2020 at 9:54 PM Mael Caldas ***@***.***> wrote: Hi Robert, Maybe the account was accidentally deactivated <https://help.bkper.com/en/articles/2569150-accounts-create-edit-delete-etc> Can you check the deactivated accounts list, like bellow: [image: Deactivated] <https://camo.githubusercontent.com/46007bd792f09dd9acfd541d9568bcd00a4a0fc9/68747470733a2f2f646f776e6c6f6164732e696e746572636f6d63646e2e636f6d2f692f6f2f3136343938383932342f6564333830303737663333373635386362646237383534392f626b7065722d61637469766174652d6163636f756e742d30302e706e67> And check if the account appears there? Thanks, Mael — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#55 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/APYU7P6X2URB7366GDZ76KTRUHPI7ANCNFSM4NONTESA> .

[maelcaldas]

You're welcome :-)