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Omni channel Platform
Andrew Chan edited this page May 30, 2023
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| Product | Based | Collector |
|---|---|---|
| Microsoft Dynamics 365 (Power Automate) | Cloud-based | APIs |
| CSV file | ||
| Backbase | ||
| Oracle Unity Customer Data Platform | ||
| Tealium |
- Collect data
- Use collector to collect information and data from system
- Unify data (整合數據) and set up relationships
- Unification Process may included:
- Identifing the source fields
- Removing duplicates
- Matching conditions
- Unifying fields
- Then, Create relationships between the tables system created and ingested tables
- Enhance unified profiles
- Create segments and activate data
There are serval type of collector, you may choose the one fit your solutions and see which one is provided from the product you selected
- APIs
- Database Collector
- File-Based Integration (Mostly CSV)
- Web Scraping
- Middleware
Dynamics 365 Customer Insights Demo Video from YouTube
If you would like to use the Real-time data ingestion with indirect connection APIs, you are required to have a valid license for premium connectors
To work with direct connection APIs, you could make use of the library provided from Microsoft
| Language | Reference | Library Link |
|---|---|---|
| C# | Microsoft Document | NuGet |
| NodeJS | Microsoft Document | NPM |
| Python | Microsoft Document | Pypi |
- Azure Data Lake Storage, including Common Data Model
- Azure Synapse Analytics
- Microsoft Dataverse
- Power Query connectors