Improve Zendesk Documentation

[cabullmann]

Is your feature request related to a problem? Please describe.
Our current documentation of the Zendesk Extension is lacking where to get the necessary input values from Zendesk, especially the client ID and secret.

Describe the solution you'd like
Extend the documentation to include the necessary steps, either here in Github or as an article in our helpcenter, which would be linked from the Extension readme.

[alexteusz]

Hey @cabullmann, could you please provide a link to the used document or more information around the issue?

[cabullmann]

Hey @cabullmann, could you please provide a link to the used document or more information around the issue?

There is no documentation other than what is written at https://github.com/Cognigy/Extensions/tree/master/extensions/zendesk, which is exactly the issue

[cabullmann]

we do have https://support.cognigy.com/hc/en-us/articles/360021204680#h_01F3Q3XRKSAKDFATTQ28KW9SDK, however, that does not cover where to get the client ID and secret

[alexteusz]

documentation extended here: https://support.cognigy.com/hc/en-us/articles/4413935363346-Zendesk-Check-Agent-Availability-via-Zendesk-Chat-API

issue will be closed