Welcome to the Enterprise 🚀

[ossanna16]

You asked, we listened! 👂

GitHub has done extensive research on Enterprise customer pain points and we hope to alleviate some of them by giving Enterprise customers a space to collectively problem solve, and share best practices enabling you to self-serve and create an Enterprise community knowledge base.

This category does not replace GitHub Support or your GitHub account team but it may help you find a solution to your problem quicker and without having to file a Support ticket. You can easily search through Discussions posts to find a conversation that solves your problem and if there isn’t one, create it!

Our Product Managers monitor the Community Discussions and highly encourage you to submit product feedback in this category as well.

✅ Topics discussed in this category include but are not limited to:

• Organizations and Enterprises (Enterprise admin experience)
• GitHub Enterprise Server (GHES)
• GitHub Enterprise Cloud (GHEC)
• Core Identity (Apps, tokens, SSH keys, 2FA, roles and permissions, SAML, SCIM, SSO, Teams)

❌ What is not allowed in this category:

• Submitting Support tickets
• Asking people to code for you
• Posting or seeking job listings or contests
• Self-promoting your projects or advertising of any kind
• Badge Hunting

If you post something that is not allowed, your post may be removed without notice and you may receive a temporary ban 🛑.

If you’re interested in learning more about this category, we’ve put together a FAQ below ❔. Have unanswered questions? Please let us know in the comments below.

FAQs

Why should I ask questions in the Community Discussions instead of submitting a Support ticket?

Filing a Support ticket is a valid way to receive help for your GitHub Enterprise related problem, however using the GitHub Community Discussions provides some benefits:

• Your question may have already been answered by another community member and you can find the solution by searching through Discussions.
• You may receive help via the community quicker than waiting for your Support ticket to be resolved.
• By asking questions in our public community forum you help other community members who may be facing similar issues.
• Whilst our Support team will provide the most straightforward solution to your problem, the community may give you ideas for workarounds helping you problem solve in more creative ways.

Can I submit Support tickets via the GitHub Community Discussions?

No, this space is not the right place for the submission of Support tickets and is not monitored by GitHub Support engineers. In order to submit a Support ticket, please go to the official GitHub Support website.

How can I get help with my Enterprise related question?

To ensure the best chance of help with your Enterprise related question, it’s essential that you follow a few guidelines.

1. Use the appropriate label on your topic 🏷️. This will signal to everyone that you need help and in which area.
2. If this pertains to specific GitHub features, add another label to your topic that indicates said feature(s). This will allow the responders to have a deeper understanding of the issue you’re facing.
3. Provide as much context as possible surrounding your question ✏️. Remember, the people who are here trying to help you probably haven’t heard of your project and don’t know the particular challenges that you’ve been dealing with. The more context you provide, the easier it will be for people to help you.
4. Provide a screenshot to a Gist, a pull request, or to code in your repository 🔗. Please ensure not to share any confidential information in our public Discussions forum.
5. When your question has been answered, mark your topic as solved ✅. This will allow people to see at a glance which questions still need help and which ones have already been answered.
6. Give kudos to people who help you 👏. Everyone likes to be recognized for their contributions. If someone has been genuinely helpful, giving them kudos is an easy way to thank someone and also to indicate to the community who the helpers are.

Can I use ChatGPT to answer questions?

While we encourage non-AI answers to questions in the community, we also love experimenting and using new technologies. We ask if you do use ChatGPT or similar programs, please disclose what software and model version number you used to generate the response you used in your reply in order to promote transparency in the community.

ChatGPT answers in a tone that sounds like a tech support professional and while we support trying out this software, it is important to verify that they are solutions before posting otherwise it may mislead users into thinking that they are receiving official responses when they are not.

Per ChatGPT's website, the program does have limitations like:

• "May occasionally generate incorrect information"
• "May occasionally produce harmful instructions"
• "Limited knowledge of world and events after 2021"

Please keep the above in mind as we support trying out new software, but recognize it is valuable to other community members that solutions are verified to be correct, in order to uphold the GitHub Community’s quality standards.

What do I gain from answering questions?

In addition to the warm, fuzzy feelings ❤️‍🔥 that come with helping others, answering questions and offering help is a great way to hone your skills and ultimately position yourself as a GitHub Enterprise expert in the community gaining a reputation among your peers for being a helpful and friendly expert in your field.

[ghost]

That's good to hear

[ossanna16]

Hi there @Noob7! Thank you for your feedback and I'm sorry to hear you've been having trouble. This seems to be an account access issue, not an Enterprise issue so contacting Support is the best route to take.

[Fareeha10]

Hello, my company(the talent game) was on an enterprise plan but we have received an email that we were downgraded to a free plan. I would like to know why this happened and what I can do to go back to the enterprise plan. I have attached a screenshot of the email, I received.
Thank you.

[philipjonsen]

hello everyone