After upgrading license I am unable to add more users

[Tdue21]

Bug Report

System Information

• OS: Windows 11 Professional (Version 22H2, Build 22621.2428)
• AMP: 2.4.6.6 - 20231005.1
• Release stream: Mainline

I confirm:

• that I have searched for an existing bug report for this issue.
• that I am using the latest available version of AMP.
• that my operating system is up-to-date.

Symptoms

• What are you trying to do?
  • I want to add more panel users. I upgraded from Standard to Professional for this specific purpose, as well as more instances.
• What are you expecting to happen?
  • I am expecting the new panel user to show up in my users list.
• What is actually happening? ('Nothing' is not an acceptable answer!)
  • Apparently, nothing. I do get a line in the Audit log that a new user has been created but that is it. The new user does not show up anywhere, not even after an AMP restart.
  • Additionally, after consulting the tech-support channel on Discord, I attempted to run these command:

ampinstmgr reconfigure ADS01 +Core.AMP.RequireActivation True
ampinstmgr reactivate ADS01 *yourlicencekeygoeshere*

But both resulted in an exception:

[Info] AMP Instance Manager v2.4.6.6 built 05/10/2023 11:57
[Info] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[Error] IM was unable to execute the requested command.
[Error] TargetInvocationException
[Error] [0] (TargetInvocationException) : Destinationen for en aktivering udløste en undtagelse.
[Error]    ved InstanceManagerCLI.Core.<ExecuteCommand>()
[Error] MissingMethodException
[Error] [1] (MissingMethodException) : Metoden blev ikke fundet: 'System.Threading.Tasks.Task`1<ModuleShared.ActionResult> InstanceManagerPlugin.LocalInstanceManager.ReconfigureInstance(InstanceManagerPlugin.AMPInstanceBase, ModuleShared.RunningTask)'.
[Error]    ved InstanceManagerCLI.Core.<ReactivateInstance>()
   ved InstanceManagerCLI.Core.ReactivateInstance(String InstanceName, String LicenceKey)

I do not have the resources to reinstall from the bottom up right now. But I originally installed AMP with a Standard license.
After realizing that 3 panel users (one of which is admin) and a maximum of 5 instances (which apparently include the ADS), was inadequate, I purchased an upgrade to Professional.
A bit of confusion over naming, as the website refers to the license as Professional, but everywhere it is apparently called Advanced.

• I have used Re-run setup from the New Instance Defaults settings page.
• I have used Reactivate Local Instances from the same page.
• I have restarted AMP manually several times.

Reproduction

I am not sure how to reproduce. I have tried many things to get this to work, so I cannot point to a single sequence of events and say "This is how it happens".

[regchanuk]

seems it may have 2 license keys installed on system

i had this before and had to remove license key from a system cant rember how tho

[IceOfWraith]

Your AMP is not up to date. Update AMP then do the Rerun Setup again. Ensure your new license is under the New Instance Defaults and reactivate all.

[Tdue21]

Your AMP is not up to date. Update AMP then do the Rerun Setup again. Ensure your new license is under the New Instance Defaults and reactivate all.

I have just tried that. No luck :(

Btw, I have a topic here as well.
https://discourse.cubecoders.com/t/i-am-not-able-to-create-new-users/7951/3

[IceOfWraith]

Very good. That's the best place for this issue. I'll close this but it can be reopened if that ticket results in a bug finding.