SLA Checker

SLA Checker helps to check if an event is within the defined SLA.

Installation

pip3 install sla-checker

Usage

Input parameters:

• country_code: the country code (e.g. IT). Optional if working_on_holidays == True.
• opening_hours: define opening hours (e.g. datetime.time(6, 0)). Optional if full day service. If set must be lower than closing_hours.
• closing_hours: define closing hours (e.g. datetime.time(22, 0)). Optional if full day service. If set must be greater than opening_hours.
• working_on_sat: define if Saturday is a working day. Optional, default is True.
• working_on_holidays: define if Sunday and Holidays are working days. Optional, default is True. If False country_code is mandatory.

Example (24x7 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  minutes_to_resolve = 120,
)

Example (9x5 service with 2 hours SLA):

sla = sla_checker.SLAChecker(
  country_code = "IT",
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = False,
  working_on_holidays = False,
)
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  minutes_to_resolve = 120,
)

Example (9x6 service with 2 hours SLA):

sla = sla_checker.SLAChecker(
  country_code = "IT",
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = True,
  working_on_holidays = False,
)
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  minutes_to_resolve = 120,
)