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Update VEText page with additional types of PHI and short codes #87286
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Hi @jwowk , here's the ticket where we'll track the page updates. Our content team is OOO next week, so I'll pick this up on 7/8! |
@jwowk @laurwill @shanemelliott we have some updates we're requesting to add to this page ahead of the launch of VEText Federal EHR. Some of the codes need updates as well as some explanation. We are going live tomorrow, is there a way to make these today?
Receiving basic VEText appointment reminders To receive facility and clinic locations in your VEText appointment reminders, reply to a VEText appointment reminder with PHI or the 5-digit zip code for your home address. Or text your zip code to 58404. You will receive instructions on how to begin including your name and the name of the VA health facility in each reminder. The following VA Medical Centers (VAMC) and their associated clinics use VEText Federal EHR: Captain James A Lovell IL FHCC; Chalmers P Wylie OH VA Ambulatory Care Center; Jonathan M Wainwright WA VAMC; Mann-Grandstaff WA VAMC; Roseburg, OR VAMC; and White City, OR VAMC. This change will take effect for future reminders and is not immediate. To receive locations for all other VA health facility appointments, reply to a VEText reminder with the 5-digit zip code for your home address. Or text your zip code to 53079. VEText appointment reminders will begin to show your name, the name of the facility or clinic whose appointment you are scheduled for, and the physical address of the VA medical center facility or clinic. This change will take effect for future reminders and is not immediate. To stop receiving locations, reply BASIC to a VEText reminder. You will no longer receive personalized reminders with the facility/clinic name and address. You can also text BASIC to these numbers to stop including your name and the facility name in your text messages:
How to opt out of VEText - or opt back in At all other facilities, if we have your mobile phone number in our records, we will automatically send you text appointment reminders. Here’s how to opt out or opt back in at Federal EHR facilities:
Here’s how to opt out or opt back in at all other facilities:
You can also text STOP or START to these numbers for certain message types:
Check with your provider to see if your facility sends vaccine reminders and emergency texts. Or you can call your VA health facility. Ask to connect with the VEText coordinator or medical support assistant.
Does my facility use VEText Federal EHR? The following facilities and their associated clinics use the Federal EHR: Captain James A Lovell IL FHCC; Chalmers P Wylie OH VA Ambulatory Care Center; Jonathan M Wainwright WA VAMC; Mann-Grandstaff WA VAMC; Roseburg, OR VAMC; and White City, OR VAMC. If you would like to receive VEText text message reminders at these facilities, confirm with your provider that you are opted-in. Ask to connect with the VEText coordinator or medical support assistant. What if I am not receiving text message appointment reminders? Call your VA health facility. Ask to connect with the VEText coordinator or medical support assistant. You can also speak with a front desk staff person when you are in your provider’s office to confirm that you are set up to receive text message reminders. If I opt-in to receive location information in my appointment reminders, will those messages begin immediately? No. Once you have texted your zip code or the reply code to a message, you will receive instructions to verify that you would like to receive text message appointment reminders. Reminders that include location information will be sent for any appointment reminders that you receive in the future and is not immediate. |
Visual comparison of current and proposed sections on the page for reference: |
Hi @JamieRamsay , we'll need to put these updates through our editorial process to align with the VA style guide, and there's quite a bit of new content here, so it's unlikely we'll be able to publish today. But if the content on the live page will be inaccurate starting tomorrow, we can try to prioritize making these updates as quickly as possible. I have a few initial questions:
Since this is a timely request, a quick call might make sense to clear some of this up — I'll reach out on slack and see if we can set something up. Thanks! |
Thank you so much for your attention @laurwill . We recognize the editorial process involved and appreciate your prioritizing this request. Happy to meet up this afternoon!
I'm running into meeting and happy to clarify the rest via a call! |
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Lots of updates here after slack convos:
I'm OOO tomorrow and Friday, but noting next steps to pick up next week:
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Hi @JamieRamsay @jwowk , I made some draft updates to the VEText page:
Could you review the draft updates and let me know if you have any accuracy concerns? Thank you! Preview of draft updates: http://preview-prod.vfs.va.gov/preview?nodeId=51963 |
@laurwill sorry I was out of the office the last two weeks. Is the link still active? I cannot seem to open the preview. Whoops, nevermind, I can open it, looking at this now! |
I think removing the dates from FEHR sites is a good call at this point. Smart. As for the "Getting locations update", yes, I think that addition helps clarify. One update to make for sites that use My VA Health and signing up for PHI messages: |
Hi @JamieRamsay , great, thanks for reviewing! For the "reply PHI" instruction, is that option necessary in addition to the zip code option? We don't use the acronym PHI in any of our Veteran-facing content and I don't think it's a familiar acronym to non-health professionals, so this will just look like a random string of numbers (or maybe a Greek letter!) to most people. @jwowk have you had a chance to look at the proposed updates? Happy to hop on a call if that's easier. Thanks! |
@laurwill no problem! Agreed that the term "PHI" is probably unfamiliar to folks, but in this case, that is the actual 3 letter code they text (similar to Y1 or N1 to confirm and cancel respectively) in order to opt in to getting locations and their name in text messages (opt in to PHI messages). We have talked about changing the actual 3 letter code they text for opt in, but, currently, it is P-H-I. |
Hey @jwowk , just checking in about these updates — the alert on this page is very outdated now, so I'd like to publish these asap. Let me know if a quick sync would be easier to review! Happy to set something up. |
@laurwill Updates look good Again, the only addition I would suggest is adding the information in the that in addition to texting their zip code, Users may also reply "PHI" to a reminder to start getting facility and clinic information in their text reminders |
Oh yes! I was planning to add that after your last response, thanks for the reminder. Will do now. |
@laurwill Morning! I do not see your latest version updated online. Do you still need input to make those changes? |
Hi @JamieRamsay , I was waiting for approval from Justin (apologies if your last replies were meant to be from both of you, I thought he needed to approve separately like the last time we updated the page). But I connected with Justin over Slack yesterday, so we'll move this to final copyedit and publishing now. Thanks! @saratorres2 could you copyedit, prepub, and publish the updates to this page, including the info alert at the top? This is ready to go live when you're finished, and let me know if you have any Qs! |
No worries @laurwill :) I appreciate your diligence in making sure everyone was on board! Please let me know if you need anything else from me and thank you again for keeping page current and most useful! |
@laurwill I copy edited and published these changes. The updated page is now live. https://www.va.gov/resources/vetext-for-va-health-care-reminders-and-updates/ |
Thanks Sara! Moving to validate |
As part of our work on the MHV appointment reminder emails, we reviewed the VEText appointment reminders. We realized the PHI versions of the text reminders contain more PHI than what we describe on our static page. We also need to add new short codes the texts may use.
Types of PHI:
Short codes:
The text was updated successfully, but these errors were encountered: