Not able to load Docusign Form

[rahulp108]

I am using DocuSign SDK since last year. We implemented DocuSign iOS SDK for Signing feature on PDF. It was working fine till August month. But later that it stopped working. My previous SDK version was. 2.3.1 and current version is 2.3.7. In both version I am not able to open form in application.

We are using below method in Swift base code

• (void)presentSendTemplateControllerWithTemplateWithId:(NSString *)templateId
  envelopeDefaults:(nullable DSMEnvelopeDefaults *)envelopeDefaults
  pdfToInsert:(nullable NSData *)pdfToInsert
  insertAtPosition:(DSMDocumentInsertAtPosition)insertAtPosition
  signingMode:(DSMSigningMode)signingMode
  presentingController:(UIViewController *)presentingController
  animated:(BOOL)animated
  completion:(nullable void(^)(UIViewController *_Nullable viewController, NSError *_Nullable error))completion;

In this response I am not getting any viewController or any error. Both object are nil only.

From February to till date we are not changed anything but the feature is not working since last 2 month. We already tried to contact support engineer but still not succeed to resolve it.

[ashokds]

Hi @rahulp108 ,

We implemented DocuSign iOS SDK for Signing feature on PDF. It was working fine till August month.

Given that you are using templates flow, there are some suggestions to help you debug:

• Likely, something was changed in the template during August that caused the signing process to fail. Could you please ascertain if that is the case? And if possible attach the template here. Downloading Templates
• DocuSign SDK, along with errors returned via completion blocks, also uses notifications to communicate relevant information back to the listener. It would be helpful to use some of the notifications that are listed here. These two notifications are a good place to investigate further, both of the following notifications include userInfo dictionary that contains extra information to help with debugging:
  • DSMSigningCompletedNotification
  • DSMSigningCancelledNotification: Sent when DocuSign SDK is unable to present signing because of unsupported feature or returns a failure code for an error --> Please add the details on this page.

In both version I am not able to open form in application.

Are you using offline-signing by any chance?

Please let know what (DSMSigningMode)signingMode is being used for your app.

In this response I am not getting any viewController or any error. Both object are nil only.

Given that both of the objects are nil, it would help to follow up with information retrieved via the above steps: Adding template details & notification userInfo.

Thanks.

[ashokds]

Hi @rahulp108 ,

Closing this because of lack of activity, please open a new issue if needed.

Thanks.