Some people met with white screen after attempting to login

[Aaronsss]

I have reports now of two individuals who are unable to login on the site. They are met with a white screen after clicking login and are not logged in. What I / they have tried:

• They have tried using both firefox and chrome
• They have cleared cache and cookies
• One guy tried it on 4 diffrent PC's
• I cleared site cache
• I changed one of the user accounts passwords and managed to log in with it fine myself

I just cant think what else is causing it its strange that its only some users and that others can log in with the account.

[tgtje]

Similar to #1870 ?

[Aaronsss]

Potentially but I am unsure, sorry I meant to update this last night. I believe I have discovered the issue. The users IP's were banned for too many login attempts. Originally, I had assumed this not to be the case as the 'Banned users' section in the status menu in the admin area said there are 0 bans and also the users could still see the site as a guest. Is it worth having that menu fixed and potentially the ban thing too or is that intentional?

[Moc]

I believe I have discovered the issue. The users IP's were banned for too many login attempts.

Is it worth having that menu fixed and potentially the ban thing too or is that intentional?

If being banned is indeed the cause for the blank page behaviour, then this needs to be fixed. Especially if you can still visit as a guest. Testing required to see what exactly happens and see what improvements need to be made.

[CaMer0n]

Please add define('e_DEBUG', true); to your e107_config.php file. Does it display any messages (other than a white page) ?

[Aaronsss]

No debug information is displayed when trying to login through the bootstrap menu or the login.php page.

@CaMer0n I have messaged you about it on Gitter.

[CaMer0n]

If there are no ban messages.. one needs to enter some here (if they desire)
/e107_admin/banlist.php?mode=main&action=times

[IAmCainey]

I have this issue @ #2275 i did the debug and it just say your ip is banned

[MikeyGMT]

One of my sites saying the same .... I appended the filename it was looking for: cache/banactions.php
There isn't one. I could not find my IP in the other two banlist files or the table either.
The filename appears to come from
iphandler_class.php line 92
const BAN_FILE_ACTION_NAME = 'banactions';
#1975 suggests that banactions is incomplete.

ed: fyi there were new IPv6 entries, and I have checked but I don't yet have v6 IP.
ed2: aha, but e107 thinks we do have IPv6.

[MikeyGMT]

I got e107 to show my IP by adding this after line 177.
echo ($this->ourIP);
Commented my IP from the banlist table and the two ban files in the system/a1B2c3/cache folder.

I suspect logged in using a browser saved old password. I reset my password in the database - using the md5 action. Then re-logged in and updated the password. All working.

[Moc]

@Aaronsss Is this issue still happening?

[Moc]

I am assuming this issue is fixed. If not, please let me know and I'll re-open.